Morgan Pulitzer, Author at CallFinder - Page 5 of 47

Archive for “Morgan Pulitzer” Post

Why Don’t Companies Focus on Customer Experience?

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel” -Maya Angelou The late Maya Angelou may have been talking about life in general, but this quote can certainly be applied to the customer[...]

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Customer Experience Trends for 2019

Predicting the Customer Experience Trends for 2019 It’s hard to believe there was a time when it seemed like the only person talking about customer experience was Founder and CEO of Zappos, Tony Hsieh Now it’s commonly known that the customer experience is one of, if not the, defining[...]

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Taking the Buzz Out of Customer Experience Buzzwords

Getting Past the “Buzz” of Customer Experience Buzzwords The term “buzzword” tends to have a negative connotation because these terms are often overused and lose their original impact as a result However, certain customer experience buzzwords maintain their integrity and continue to[...]

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CallFinder Welcomes New Software Engineer Steve Reilly

BURLINGTON, Vermont, October 4, 2018 – Leading speech analytics solution provider CallFinder welcomes new Software Engineer, Steve Reilly, to their development team Reilly will research and partake in developing new web-based applications, as well as improving existing applications, for both[...]

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Simple Ways to Meet Your Customer’s Expectations

Today’s consumers hold the power when it comes to a business’s success, and they know it That’s why it is so important to ensure customers receive a consistently excellent experience each time they interact with a business Recent studies show that 77% of consumers say the experience they[...]

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True Facts About the ROI on Speech Analytics

Need to convince the decision makers at your company that the ROI on speech analytics justifies the cost Here are true facts about the return on investment with speech analytics technology ROI on Speech Analytics: Sales A speech analytics solution will boost sales It's that simple But we[...]

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Call Center Quality Assurance Best Practices

Call Center Quality Assurance Best Practices in 2018 A recent study revealed that by the year 2020, consumers will place more importance on service from a business than on price or product [1] Not surprising, considering that 86% of people today are willing to pay more for a better[...]

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Voice Analytics vs. Speech Analytics: Key Differences

Your business has access to more customer data than ever before, particularly in your contact centers But how do you know what to do with all that data Two solutions that can help are speech analytics and voice analytics While both solutions analyze phone conversations to provide customer and[...]

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