Archive for “Morgan Pulitzer” Post

CallFinder Welcomes New Software Engineer Steve Reilly

BURLINGTON, Vermont, October 4, 2018 – Leading speech analytics solution provider CallFinder welcomes new Software Engineer, Steve Reilly, to their development team Reilly will research and partake in developing new web-based applications, as well as improving existing applications, for both[...]

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Simple Ways to Meet Your Customer’s Expectations

Today’s consumers hold the power when it comes to a business’s success, and they know it That’s why it is so important to ensure customers receive a consistently excellent experience each time they interact with a business Recent studies show that 77% of consumers say the experience they[...]

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True Facts About the ROI on Speech Analytics

Need to convince the decision makers at your company that the ROI on speech analytics justifies the cost Here are true facts about the return on investment with speech analytics technology ROI on Speech Analytics: Sales A speech analytics solution will boost sales It's that simple But we[...]

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Call Center Quality Assurance Best Practices

Call Center Quality Assurance Best Practices in 2018 A recent study revealed that by the year 2020, consumers will place more importance on service from a business than on price or product [1] Not surprising, considering that 86% of people today are willing to pay more for a better[...]

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Voice Analytics vs. Speech Analytics: Key Differences

Your business has access to more customer data than ever before, particularly in your contact centers But how do you know what to do with all that data Two solutions that can help are speech analytics and voice analytics While both solutions analyze phone conversations to provide customer and[...]

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