Cosmetic Surgery Center Uses Call Recordings to Track Patient Preferences
This customer uses CallFinder recording, search and analysis to monitor marketing performance and discover what treatments and procedures their patients are looking for Background: A cosmetic surgery practice wanted to track caller interest in various procedures that they offer, so they could[...]
79% of Customers Prefer Phone Support Over Other Channels
79% of consumers still prefer to use the telephone to interact with a customer service center Make sure you have the right tool in place, like the Callfinder speech analytics application, to ensure script compliance, call quality, and a resource to use for your agent training program Source:[...]
Speech Analytics Software Gleans Competitor Intelligence for Car Dealer
We work with an automotive dealer who has been using CallFinder call recording and speech analytics to uncover information on their competitors’ pricing strategies The dealership realized that their cars were priced too high Background: An automotive retailer wanted to gain more knowledge[...]
Improve the Customer Experience with Recording & Analytics
National Hearing Aid Company Uses Call Recordings to Track Trial Period Effectiveness We work with a national hearing aid company that uses our Web-based call recording and speech analtyics software to track promotional activities of their free trial They use the data to monitor the[...]
Call Quality Monitoring Helps to Maximize Agent Performance
Unless a business caters to a “niche” market or otherwise carries some type of specialty product, there are, generally speaking, countless other companies that have similar offerings With so many choices available, businesses should consider just what it is about one product or[...]
Career College Saves Time and Resources with CallFinder Speech Analytics
Here is just one example of a successful implementation of a web-based speech analytics solution by a small to medium-sized business: Background: Career College was founded in 1966 and has grown to five campuses The College’s mission is to prepare students through allied health and business[...]
800response Brings CallFinder Speech Analytics to the SMB Market
BURLINGTON, Vt — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since 1990, today announced the launch of CallFinder ® - a Web-based speech analytics software solution available to the small to medium-sized business (SMB) market Until[...]
Call Recording is Beneficial to Businesses in Multiple Ways
Whenever we dial up a company we do business with like a bank, credit card company or insurance company, we are accustomed to hearing an automated statement that usually begins with “This call may be recorded,” and usually ends with “for training purposes” or “to[...]
Pitney Bowes Uses Speech Analytics to Improve Service Quality
Yesterday, a release went out announcing that Pitney Bowes recently instituted a speech analytics program to identify and analyze critical customer service issues and problems Business Analyst Lori Schmidt explains how the company uses this tool to listen for targeted issues -- key words for a[...]