Morgan Pulitzer, Author at CallFinder - Page 44 of 47

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How Do Your Customers Express Dissatisfaction?

As you probably know, customers will express themselves in myriad of ways - especially if they are unhappy If one of your business goals is to reduce the number of unhappy customers (hopefully that is a goal of every company), then you can use a speech analytics solution to easily identify unhappy[...]

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Is Your Business Compliant?

Are you in the business of revenue recovery   If so, you need to know thisthe mini-Miranda should be your agents’ best friend Legally, your agents all MUST be reading a mini-Miranda to the people they are calling   Do you know if your agents are doing this   If not, the risk to your[...]

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