Morgan Pulitzer, Author at CallFinder - Page 43 of 47

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Five Challenges Faced by Call Center Managers

We recently participated in a discussion taking place in the LinkedIn Group, Contact Center Operations and Management The discussion thread was then posted to a blog   Read the wide range of responses from contact center professionals and their experiences and opinions on trends and challenges[...]

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Call Center Recording Strengthens Customer Relationships

Companies of every size now use call monitoring software in their contact centers for training purposes, to enhance agent efficiency and to gather business intelligence The competition in the world of commerce is more intense than ever before, and with customer relations being such a make-or-break[...]

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