Morgan Pulitzer, Author at CallFinder - Page 43 of 47

Archive for “Morgan Pulitzer” Post

Call Center Recording Strengthens Customer Relationships

Companies of every size now use call monitoring software in their contact centers for training purposes, to enhance agent efficiency and to gather business intelligence The competition in the world of commerce is more intense than ever before, and with customer relations being such a make-or-break[...]

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Build Customer Relationships with Speech Analytics

The company-customer relationship is certainly not a simple one  It is complex and multifaceted with a lot of moving parts   Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]

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