Morgan Pulitzer, Author at CallFinder - Page 37 of 47

Archive for “Morgan Pulitzer” Post

Call Recording for Quality and Compliance

For businesses that play in the world of finance, like banks, mortgage lends, or advisers, recording customer calls is a necessity to help protect your business from facing potential litigation   The Truth in Lending Act states that there are specific pieces of information that must be disclosed[...]

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Using Speech Analytics in Your Contact Center to Drive Sales

Let’s face it - it’s all about the Benjamins, right To ensure that your customers are happy, you can record your calls and then using speech analytics, you can search your calls to make sure your customer service agents are doing a great job Well, speech analytics can be used by many[...]

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Develop Better Employee Training Programs with Audio Mining Technology

Understanding the day-to-day activities of frontline employees is a critical component of effective customer service training activities Workforce training and coaching programs are critical for employee development   Custom searches will allow companies to pinpoint any call where a[...]

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Tips to Get Started Using Call Recording and Speech Analytics Technology

If a company wants to gain business intelligence, increase company (or department) revenues, control costs, or diminish their overall risk, then recording and analyzing incoming calls is the most affordable and efficient way of closing these knowledge gaps Before implementing a solution,[...]

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Monitor Agent Script Compliance with Call Recording & Speech Analytics

Failure on the part of employees, whether they are in sales or customer service, to follow a mandated script or business process, often leads to issues with customer satisfaction and efficiency, and could put your business at risk, particularly if you operate in a regulated world Detailed[...]

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Reduce Costs and Improve Revenue by Mining Calls with Speech Analytics

Using speech analytics to identify the content of calls and the associated business departments, inherently improves efficiencies by monitoring and categorizing every incoming call in its entirety and will effectively reduce costs and increase revenues   High volume, long duration, and repeat[...]

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How to Measure Marketing Effectiveness with Speech Analytics Technology

With speech analytics technology, custom-built searches can track the performance of individual marketing campaigns, promotions, and monitor how specific messages are resonating in the marketplace among their customers  Calls can be categorized not only by business unit, but be designed to get as[...]

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Monitor the Customer Experience, Improve Retention and Reduce Churn

The front line of communication is a common focus for a speech analytics solution, in order to help companies address customer service quality within their organizations and provide actionable analysis that is necessary to build better tools and training programs for their agents Searches built[...]

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Auto Dealer Uses Call Analytics to Gain Customer Data

This is an interesting use-case of an automotive dealer who is successful at using call recording speech analytics technology to identify areas where they need improvement; what are callers looking for, how many calls do they get related to financing, what percent of their inbound calls are due to[...]

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