Morgan Pulitzer, Author at CallFinder - Page 34 of 47

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Benefits of Phonetics-based Speech Analytics Engine

There are two types of technology that drive a speech analytics platform One is Large Vocabulary Continuous Speech Recognition, or LVCSR This is essentially speech-to-text technology and is dependent on the dictionary to identify words that are contained and spoken within phone conversations The[...]

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CallFinder Demos Speech Analytics at NECCF

Yesterday, we exhibited at the Northeast Contact Center Forum (NECCF) annual event at Gillette Stadium in Foxborough It was great to meet contact and call center executives, managers, and supervisors from the Northeast corridor and share our experience and unique approach to providing speech[...]

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5 Reasons Why Voice Remains a Vital Channel

As published in Connections Magazine, June issue Five Reasons Why Voice Remains a Vital Channel By Joe McFadden June 2013 With all the fuss, excitement, and chatter about new media marketing channels – digital and mobile – it’s a wonder we can hear and think about anything else[...]

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