Morgan Pulitzer, Author at CallFinder - Page 18 of 47

Archive for “Morgan Pulitzer” Post

How Your Competitors Are Utilizing Speech Analytics

Speech analytics software is being utilized in call centers of all sizes and across a wide variety of industries today That’s because the benefits of implementing a speech analytics solution far outweigh any associated costs Even if you aren’t yet using speech analytics in your call center, you[...]

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Cloud-Based Speech Analytics Doesn't Affect Phone Systems

While researching call recording and speech analytics solutions, a few common questions that often arise are, “How does it affect my current phone system” and “Do I need to purchase a new phone system that is supported” Luckily, when deploying a cloud-based speech analytics solution, no[...]

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Affordability of Cloud-Based Speech Analytics Solutions

In order to succeed today, a company must be customer focused in addition to providing a great product and/or service Customers are often willing to pay more for a better experience, and will stop buying from a company that provides poor customer service In addition, they are likely to tell others[...]

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4 Uses For Speech Analytics Software In Call Centers

The latest advancements in contact center monitoring technology, specific to incoming customer phones calls, enables businesses to automatically mine large numbers of stored calls for valuable customer data and business insights For example, speech analytics software empowers you to quickly search[...]

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Resolutions for Better Customer Experiences in 2015

It may seem cliche, but we're going to do it - a list of resolutions that companies are making, or need to be making, in the upcoming New Year in order to stay ahead of the game What would New Year's be without a few established goals, after all! 2015 Customer Experience New Year's Resolutions: 1[...]

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How to Measure & Manage the Caller Journey

Tracking the customer experience is going to be a major development throughout 2015 for contact centers and businesses that operate internal customer service centers A key component to the customer journey is of course phone conversations, or the caller journey The experience a customer has with[...]

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Getting to Know Your Customers in 2015

In a 2012 Gartner study it was estimated that by 2015 (which is just around the corner!), marketing budgets allocated to retaining customers and increasing loyalty through customer service would more than double This explains the recent explosion over the past few years of the customer experience[...]

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Open the Channels for Customer Communications

Happy Thanksgiving from Vermont! Over the past year we've read many articles, come across a lot of research data, and even heard from our customers about the incredible importance and value that inbound phone calls hold in the overall business strategy As consumers increasingly prefer to interact[...]

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