How Conversation Intelligence Reduces Agent Churn
Your call center’s success depends on your agents. But agent churn often leads to poor CX. Learn how conversation intelligence can help.
Why is Emotion Analysis Essential to Sales Channels?
Emotion analysis tools scan calls for tone and pitch alterations to determine whether a call was negative, positive, or neutral. Here are just a few ways emotion analysis benefits sales channels.
A Guide to Remote Call Center Monitoring
Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.
3 Reasons You Need a Call Center Monitoring Plan in 2023
Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.
Voice Analytics Technology: Best Practices for 2023
Thinking of adding voice analytics technology to your contact center next year? Here are 3 voice analytics technology best practices for 2023.
5 Tips for Choosing the Best Voice Analytics Software
How do you choose the best voice analytics software for your business? Here are 5 things you should look for when making your decision.
Call Center Speech Analytics Improves the Customer Journey
Learn how call center speech analytics with CallFinder provides insights to improve the customer journey and the customer experience.
5 Use Cases for Automated Call Transcripts
Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.
Call Center Performance Evaluations: 3 Tips for Success
Call center performance evaluations must go beyond simply listening to calls. These 3 tips will help your agents achieve success on any call.