Six Phrases Customers Are Happy to Hear
Here are six phrases that customers are happy to hear:
1. How can I help you? Customers appreciate the opportunity to explain exactly what they want and need from the service experience.
2. I can solve that problem. These magic words convey that a knowledgeable solution is imminent.
3. I don’t know, but I will find out. Customers certainly appreciate the honesty in this response, but even more the integrity that you will take responsibility in finding the answer personally instead of passing the buck.
4. I will take responsibility. See #3.
5. I will deliver on time. Meeting set timelines and providing a prompt service experience is something everyone who’s ever had to wait on hold or has had a project’s completion perpetually postponed can appreciate.
6. I appreciate your business. Perhaps the best of the six at the end of the day; a step above “thanks,” the word “appreciate” conveys genuine care.
Learn More About CallFinder
To capture the customer experience, and better understand how your customer service department handles calls, CallFinder’s speech analytics solution automates this process for you. Our affordable, and easy to implement automated call monitoring tools will help you keep track of the customer experience, develop agent training programs, and monitor script compliance.
Call 1-800-639-1700 to speak with a CallFinder Specialist or see how it works when you schedule a demo of CallFinder’s speech analytics software.