There are two types of technology that drive a speech analytics platform One is Large Vocabulary Continuous Speech Recognition, or LVCSR This is essentially speech-to-text technology and is dependent on the dictionary to identify words that are contained and spoken within phone conversations The[...]
This article in the November issue of Dealer Marketing Magazine sheds light on how the combination of a memorable 800 number (like the vanity 800 number - 800-NEW-CARS), real-time tracking data, and speech-analytics will deliver a well-rounded strategy to increasing lead generation and improving[...]
Customers Reduce Listening Time by Half with CallFinderTM BURLINGTON, VT – October 11, 2011 - 800response, the leading provider of vanity 800 numbers and web-based call tracking, announced today the launch of CallFinderTM, a unique speech-detection application that scans and analyzes call[...]
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