Archive for customer satisfaction

Maximizing Profits by Tapping Your Data Goldmine with Speech Analytics

You invest countless dollars in recruiting, training, and retaining your team of call center representatives You equip them with the latest technology, the best leads, and a script designed to close sales But despite substantial outlay of time and money, you are yet to see a market improvement in[...]

How to Excel at Delivering a Superlative Customer Experience

Companies that provide excellent customer experiences train their customer-facing employees well   Below are eight specific things that quality training and expert customer service companies are exceling at, along with tips on how you can improve in these areas as well Customer-facing employees[...]

How to Measure Marketing Effectiveness with Speech Analytics Technology

With speech analytics technology, custom-built searches can track the performance of individual marketing campaigns, promotions, and monitor how specific messages are resonating in the marketplace among their customers  Calls can be categorized not only by business unit, but be designed to get as[...]

What is Speech Analytics?

If you searched the Internet for "What is Speech Analytics" you've landed on the right spot! In a word, speech analytics software analyzes agent-customer phone calls to discover the true voice of customers and improve quality assurance practices But it's so much more than that This blog post[...]

6 Reasons to Add Speech Analytics to Your 2013 Business Strategy

Customer experience is the key differentiator between your company and a competitor How do you make sure you are delivering the best possible customer experience, on every call Speech analytics is how Our affordable cloud-based solution allows you to search and analyze the content of every[...]

Speech Analytics Technology Can Be Used by Every Department

How Do Your Customers Express Dissatisfaction?