CallFinder Demos Speech Analytics at NECCF
Yesterday, we exhibited at the Northeast Contact Center Forum (NECCF) annual event at Gillette Stadium in Foxborough It was great to meet contact and call center executives, managers, and supervisors from the Northeast corridor and share our experience and unique approach to providing speech[...]
Unlock Insights in Contact Center Calls with Speech Analytics
Today’s advanced speech analytics technology empowers contact centers to easily and automatically extract deep and meaningful business insights directly from recorded phone calls with their customers, which provides manager and supervisors with a deep understanding of customer intent and[...]
Using a Contact Center Monitoring System to its Full Potential
Contact center monitoring systems have become increasingly robust and sophisticated over time They are now able to turn even the most minute details within customer interactions into actionable information All aspects of a business, including its products, level of customer service, and forecasting[...]
Overcome Business Challenges With Automated Call Monitoring
Improve the customer experience with an automated call monitoring solution like CallFinder to capture and analyze the voice of your customer.
Call Center Optimization: Achieve Success One Caller at a Time
With contact center technology, like CallFinder speech analytics, you can monitor your businesses conversations for quality improvement.
Speech Analytics Technology Can Be Used by Every Department
Increase customer satisfaction and measure call script compliance with CallFinder call recording and speech analytics software.
How Does Implementation of a Speech Analytics Solution Effect ROI?
Measureable ROI is a function of a company’s ability to use a speech analytics solution Speech analytics technology will provide you with the data your business needs to make strategic marketing decisions, decisions that will affect the call center operations, and provide insight to the[...]
Five Challenges Faced by Call Center Managers
Learn how speech analytics from CallFinder will help your call center overcome operations challenges and boost agent performance.
Contact Center Monitoring: An Alternative Definition of ROI
Learn how to use automated contact center monitoring technologies like speech analytics to improve agent performance with CallFinder.