Archive for contact center monitoring

CallFinder Demos Speech Analytics at NECCF

Yesterday, we exhibited at the Northeast Contact Center Forum (NECCF) annual event at Gillette Stadium in Foxborough It was great to meet contact and call center executives, managers, and supervisors from the Northeast corridor and share our experience and unique approach to providing speech[...]

Unlock Insights in Contact Center Calls with Speech Analytics

Today’s advanced speech analytics technology empowers contact centers to easily and automatically extract deep and meaningful business insights directly from recorded phone calls with their customers, which provides manager and supervisors with a deep understanding of customer intent and[...]

Using a Contact Center Monitoring System to its Full Potential

Contact center monitoring systems have become increasingly robust and sophisticated over time They are now able to turn even the most minute details within customer interactions into actionable information All aspects of a business, including its products, level of customer service, and forecasting[...]

Overcome Business Challenges With Automated Call Monitoring

Call Center Optimization: Achieve Success One Caller at a Time

Speech Analytics Technology Can Be Used by Every Department

How Does Implementation of a Speech Analytics Solution Effect ROI?

Measureable ROI is a function of a company’s ability to use a speech analytics solution Speech analytics technology will provide you with the data your business needs to make strategic marketing decisions, decisions that will affect the call center operations, and provide insight to the[...]

Five Challenges Faced by Call Center Managers

Contact Center Monitoring: An Alternative Definition of ROI