Home callfinder Page 4

Archive for callfinder

How Does Implementation of a Speech Analytics Solution Effect ROI?

Measureable ROI is a function of a company’s ability to use a speech analytics solution Speech analytics technology will provide you with the data your business needs to make strategic marketing decisions, decisions that will affect the call center operations, and provide insight to the[...]

Read Post

Monitor Contact Center Metrics with Speech Analytics

There are many important metrics to track when you manage a contact center. In this post, we’ll cover four of the most important ones and show you how to monitor contact center metrics with speech analytics.

Read Post

How Small to Medium-Sized Businesses Can Afford Speech Analytics

Don’t think you can afford speech analytics? Think again. This short post shows you exactly why CallFinder’s speech analytics solution is affordable and easy to integrate. Stop wasting money on manual call monitoring, and start seeing results with the only speech analytics solution that works for any business.

Read Post

Build Customer Relationships with Speech Analytics

The company-customer relationship is certainly not a simple one  It is complex and multifaceted with a lot of moving parts   Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]

Read Post