Gaining Customer Intelligence with Call Metrics, Recording, and Speech Analytics Technology
Every day businesses miss opportunities to discover the critical intelligence hidden within phone conversations Call recording and speech analytics software easily and affordably taps into these conversations and allows businesses to capture the customer experience, uncover valuable leads, react[...]
Speech Analytics Technology Can Be Used by Every Department
Increase customer satisfaction and measure call script compliance with CallFinder call recording and speech analytics software.
How Does Implementation of a Speech Analytics Solution Effect ROI?
Measureable ROI is a function of a company’s ability to use a speech analytics solution Speech analytics technology will provide you with the data your business needs to make strategic marketing decisions, decisions that will affect the call center operations, and provide insight to the[...]
Five Challenges Faced by Call Center Managers
Learn how speech analytics from CallFinder will help your call center overcome operations challenges and boost agent performance.
Monitor Contact Center Metrics with Speech Analytics
There are many important metrics to track when you manage a contact center. In this post, we’ll cover four of the most important ones and show you how to monitor contact center metrics with speech analytics.
Contact Center Monitoring: An Alternative Definition of ROI
Learn how to use automated contact center monitoring technologies like speech analytics to improve agent performance with CallFinder.
How Small to Medium-Sized Businesses Can Afford Speech Analytics
Don’t think you can afford speech analytics? Think again. This short post shows you exactly why CallFinder’s speech analytics solution is affordable and easy to integrate. Stop wasting money on manual call monitoring, and start seeing results with the only speech analytics solution that works for any business.
Develop Topnotch Training Programs with Call Quality Monitoring Software
Learn why call monitoring software is a powerful customer service training tool and how to use it to evaluate and improve agent training programs and empower your call center agents.
Build Customer Relationships with Speech Analytics
The company-customer relationship is certainly not a simple one It is complex and multifaceted with a lot of moving parts Capturing your customers’ conversations provides you with a wealth of knowledge - also known as business intelligence - to better understand your position in the[...]