Top 5 Customer Service Mistakes You Don’t Know You’re Making
You advertise that your company provides "exceptional customer service" But do you Most companies who think they offer top notch customer service actually make some common customer service mistakes that can be easily avoided Here are the top five customer service mistakes and suggestions on how to[...]
CallFinder Welcomes New Software Engineer Steve Reilly
BURLINGTON, Vermont, October 4, 2018 – Leading speech analytics solution provider CallFinder welcomes new Software Engineer, Steve Reilly, to their development team Reilly will research and partake in developing new web-based applications, as well as improving existing applications, for both[...]
3 Underused Speech Analytics Use Cases You Should Know About
You've purchased a speech analytics solution for your company or call center because you had big plans for growing your business But now you're not sure how to use it Or maybe you've already met your original business goals but wish you were doing more There are plenty of speech analytics use[...]
Brian Mayo Joins CallFinder Speech Analytics as Senior Software Engineer
BURLINGTON, Vermont, September 27, 2018 – CallFinder, a leading provider of speech analytics solutions, recently added Brian Mayo to its team as Senior Software Engineer Mayo is responsible for application development of CallFinder’s proprietary software, as well as service provisioning and[...]
Simple Ways to Meet Your Customer’s Expectations
Today’s consumers hold the power when it comes to a business’s success, and they know it That’s why it is so important to ensure customers receive a consistently excellent experience each time they interact with a business Recent studies show that 77% of consumers say the experience they[...]
Are Electric Companies Meeting the Customer Demand for Green Technology?
Electric Companies and Grid Modernization Last month, we discussed the challenges facing the utilities industry as it moves to a modernized power grid One of those challenges is the growing customer demand for more control over their electricity consumption and for more access to smart[...]
CallFinder Welcomes Dan Sorrell as New CTO
Welcome Aboard, Dan! BURLINGTON, Vermont, August 6, 2018 – Leading speech analytics solution provider CallFinder is pleased to announce the addition of Daniel Sorrell to the team as the new Chief Technical Officer As CTO, Sorrell oversees CallFinder’s development and[...]
Stop Losing Customers to Long Hold Times!
Losing Customers Stop putting them on hold! It's probably no surprise that businesses are losing customers every day by putting them on hold According to a PwC Customer Experience Survey, “In the US, even when people love a company, 59% will walk away after several bad experiences, 17% after[...]
True Facts About the ROI on Speech Analytics
Need to convince the decision makers at your company that the ROI on speech analytics justifies the cost Here are true facts about the return on investment with speech analytics technology ROI on Speech Analytics: Sales A speech analytics solution will boost sales It's that simple But we[...]