CallFinder Blog

CallFinder Blog

Why Can’t My ASR Be More Like Siri?

There's been a lot of buzz around the office about the recent advancements in our speech to text technology As someone who works in marketing, I don't always think about how the technology works But I had a recent experience that gave me a whole new appreciation for all that goes into ensuring[...]

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What is Speech to Text Transcription?

Prospects often ask us if they will receive call transcripts once they deploy our speech analytics software Short answer: yes The technology they are referring to is also called "speech-to-text transcription," which allows you to search for specific keywords in your call transcriptions But we also[...]

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What is Call Scoring?

How Call Scoring Works Call scoring compares your contact center agents’ performance against a predetermined set of standards Because call scoring compares each agent’s performance against a uniform standard, you can evaluate everyone’s work using common criteria This eliminates bias and[...]

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CallFinder Announces New CEO

Earlier this week, we were excited to announce that our board of directors has appointed Jay Rosenblatt as the new chief executive officer of CallFinder This change in leadership followed Mitchell Knisbacher’s decision to retire as CEO Knisbacher, who will remain in his role as chairman of the[...]

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3 Simple Tips for Dealing with Angry Customers

While it's important to meet certain business expectations, such as sales and fulfillment quotas, it's just as important to meet customer expectations In fact, the customer experience is critical to any business's success That's why meeting and even exceeding customer expectations should be a[...]

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