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CallFinder Demos Speech Analytics at NECCF

Yesterday, we exhibited at the Northeast Contact Center Forum (NECCF) annual event at Gillette Stadium in Foxborough It was great to meet contact and call center executives, managers, and supervisors from the Northeast corridor and share our experience and unique approach to providing speech[...]

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5 Reasons Why Voice Remains a Vital Channel

As published in Connections Magazine, June issue Five Reasons Why Voice Remains a Vital Channel By Joe McFadden June 2013 With all the fuss, excitement, and chatter about new media marketing channels – digital and mobile – it’s a wonder we can hear and think about anything else[...]

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3 Questions to Ask Your Business to Improve the Customer Experience

Today, it’s all about the customer experience - they are driving the relationship and the success or failure of businesses today   And, delivering a great customer experience is often the main differentiator that many companies are relying on in order to grow and survive Ask the following[...]

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How Do You Understand the Voice of Customers?

Having a Voice of Customer, or Voc, program means you are interested in what your customers are telling you; that you want to be proactive and innovative to keep up with their needs, and you are intent on providing the best possible customer experience First, let’s review exactly what "Voice[...]

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Unlock Insights in Contact Center Calls with Speech Analytics

Today’s advanced speech analytics technology empowers contact centers to easily and automatically extract deep and meaningful business insights directly from recorded phone calls with their customers, which provides manager and supervisors with a deep understanding of customer intent and[...]

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Using Call Analysis to Improve Sales Closing Ratios

Call analysis is a key component to assessing your sales force and determining if they are following the best practices, or your sales department’s processes, when they are communicating with your customers Telephone sales are typically lost due to a myriad of reasons Those reasons may[...]

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Report: The Secret to Call Center Retention and Productivity

Thanks to advancements in data collection and voice of customer technology solutions, specifically speech analytics, call center operators have access to the technology they need to help them monitor agents’ conversations with customers to help determine what type of people succeed in call[...]

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Customer Intel Through Call Metrics, Recording & Speech Analytics

Call recording and speech analytics software easily and affordably taps into recorded customer conversations and allows businesses to capture the customer experience, uncover valuable leads, react quickly to problems and opportunities, and ensure script compliance, among a wide range of other[...]

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