CallFinder Blog

Call Center Monitoring: Maintaining A Professional Environment

When you first hear that you may need to listen in on your employee’s calls to make sure they are doing their job correctly, you may have a negative reaction Phone call monitoring has received a bad reputation in a lot of ways as stories of the NSA and others continue to leak out However,[...]

Phonetic Index Search- Process and Applications

Phonetic index search is an approach of vocal mining The technique processes an audio message, like a call recording, and generates useful business information based on the content of the call Although there are a number of advanced mining tools, phonetic indexing is considered the fastest one From[...]

Call Monitoring: Purpose, Benefits, and Choices in Technology

Businesses adopt various strategies to boost their productivity There is no denying the fact that traditional methods like seeking services of business consultants for strategic planning facilitates growth, but modern cloud-based analytical tools are gaining popularity in the corporate world as[...]

All About Audio Mining

How mining software works and what are its applications Have you ever wondered how consumers’ calls can help you track your business, your employees, the customer experience With software programs, you can extract extremely important information from the audio recordings of those[...]

The Amazing Data Available Via Call Analysis

Phone calls are frequently between two people who know each other well and are simply looking to share a few friendly words before moving on With business phone calls though, there is a lot more information and data that can be obtained Call analysis makes it possible to learn intimate details of[...]

Measuring Agent Performance With Call Analysis

Your agents or employees are people who work for you and for the betterment of your company It is up to them to make sure that all customers they come in contact with are treated well This is why agent performance is important to measure frequently in order to insure you are getting only the best[...]

Call Center Monitoring Tools Help Ensure Customer Satisfaction

Although the technology-oriented means of trade and commerce have provided entrepreneurs with the ease of setting up a business, it is very difficult to keep up with the constantly changing consumer demands Most entrepreneurs with big business budgets, hire consultants to plan business strategies,[...]

Speech Analytics – An Innovative Tool for Call Centers

According to business market analysts, speech monitoring and analytics software is probably one of the biggest trends in business today These intelligent software programs provide business owners an opportunity to process the unstructured content of phone conversations with their customers, and[...]

Commercial Benefits of Speech Analytics