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5 Reasons Why You Need Customer Service Analysis

What’s the most important component of your business It’s not the equipment or even the products--it’s actually the customer You can replace or upgrade a product and equipment but keeping clients interested in your company is crucial Once they leave, it takes time and money to get[...]

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Who is CallFinder?

We've been writing and publishing articles, white papers, and other resources on speech analytics and our unique solution, for about one year now We thought it would be good to refresh your memory on how we work, and the benefits of working with us! Affordable Call Recording, Search and Analysis[...]

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Customer Service Resolutions for 2014

This is a great article on customer service tips and approaches for 2014 Numbers 1, 10, 23 and 24 are my favorites, and are all achievable by simply monitoring current customer conversations, extracting insights, and making adjustments/improvements to your company’s approach to listening to,[...]

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Ask Your Customer Service Teams These 14 Questions in 2014

Make sure your business is starting the New Year off right I found this article on Business 2 Community and want to share Ask your customer service teams, and call center agents, these 14 questions and you'll be prepared to and on your way to deliver an exceptional customer experience, every[...]

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Why Customer Service Phone Calls Can Yield the Best Business Insights

When people actually pick up the phone and call you, (in today’s web and social media friendly world), there’s usually a strong reason Unless your business’ main target market is an older and more mature one, a phone call is a big deal Either it means that your customer[...]

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Benefits of CallFinder’s Call Recording Platform

There are many benefits to using call recording technology, and many are just common sense First, you'll have a record of your sales and customer service calls to access if you ever need to verify customer information Secondly, you can confirm quotes and other pricing questions Last but not least,[...]

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Call Tracking And Business Intelligence Go Hand In Hand

It is not possible to run a business that is successful as it could be without collecting data of some kind or another All businesses need this because they need to know how they are doing and to measure that performance against their expectations When the data is collected and reviewed, it becomes[...]

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Use Speech Analytics Beyond the Customer Service Dept.

Sales and customer service departments are often the two areas of a company at the forefront of the customer experience But, thinking about the other areas of a business that contribute to the overall experience, you can see where every department touches your customers’ lives Here are some[...]

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