Archive for Script Compliance

What is Speech Analytics?

If you searched the Internet for "What is Speech Analytics" you've landed on the right spot! In a word, speech analytics software analyzes agent-customer phone calls to discover the true voice of customers and improve quality assurance practices But it's so much more than that This blog post[...]

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Is Your Business Compliant?

Are you in the business of revenue recovery   If so, you need to know thisthe mini-Miranda should be your agents’ best friend Legally, your agents all MUST be reading a mini-Miranda to the people they are calling   Do you know if your agents are doing this   If not, the risk to your[...]

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Career College Saves Time and Resources with CallFinder Speech Analytics

Here is just one example of a successful implementation of a web-based speech analytics solution by a small to medium-sized business: Background: Career College was founded in 1966 and has grown to five campuses The College’s mission is to prepare students through allied health and business[...]

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800response Brings CallFinder Speech Analytics to the SMB Market

BURLINGTON, Vt — May 14, 2012 — 800response, a provider of telecommunications solutions and marketing technology tools since 1990, today announced the launch of CallFinder ® - a Web-based speech analytics software solution available to the small to medium-sized business (SMB) market Until[...]

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Fortune 500 Uses CallFinder Speech Analytics to Ensure Script Compliance

One of our customers happens to be a Fortune 500 company After using CallFinder's speech analytics solution for about six months, they have successfully identified where agents are going off-script Armed with this data, the company improved their training programs to reduce compliance[...]

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Be Mindful of These Customer Experience Statistics

Customer Experience Statistics to keep in mind throughout 2012: US consumers prefer to resolve their customers’ service issues using the telephone (90%), face to face (75%), company website or email (67%), online chat (47%), text message (22%), social networking site (22%) Source: American[...]

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