Marketing Performance

Archive for Marketing Performance

What is Call Scoring?

How Call Scoring Works Call scoring compares your contact center agents’ performance against a predetermined set of standards Because call scoring compares each agent’s performance against a uniform standard, you can evaluate everyone’s work using common criteria This eliminates bias and[...]

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5 Things No One Tells You About Speech Analytics

Evaluating Speech Analytics Solutions Like any major software investment, purchasing a speech analytics solution will involve an evaluation of features and a careful cost analysis Companies should first devote some time to understanding how this technology will be leveraged Will it be used to[...]

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True Facts About the ROI on Speech Analytics

Need to convince the decision makers at your company that the ROI on speech analytics justifies the cost Here are true facts about the return on investment with speech analytics technology ROI on Speech Analytics: Sales A speech analytics solution will boost sales It's that simple But we[...]

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