“This call may be monitored for quality assurance purposes” Consumers have grown accustomed to hearing this phrase whenever they call a company’s customer service or sales department But what does it mean Ideally, it should mean something very different now than it did years ago, as call[...]
Are you utilizing audio mining software in your contact center If not, what are you waiting for Audio mining software provides organizations with a wealth of data that can be used to make important business decisions to improve the bottom line Because the software searches call recordings in real[...]
The other day, we wrote an article on how to use script compliance measures to avoid publicly embarrassing mistakes for your company and your employees This conjures up thoughts about the latest Comcast Cable debacle that has played out publicly, like a fast moving fire, through the use of social[...]
Did you realize that certain phrases can be used to make customers happier with the service that they have received There are certain phrases that simply work better with customers It is not always known which phrases are the best to use and how one should adapt their service This is why speech[...]
Is audio mining important We think so, and we really can’t understate the importance of knowing more about it Businesses can definitely benefit from audio mining because it enables them to manage quality control more efficiently and effectively Read on to discover how audio mining can[...]
Whether a company is making customer service calls or receiving them, all calls should be reviewed with all agents by some level of management for several reasons First off, this is the was that the company can learn where most of their customer service calls are stemming from in the first place[...]
How mining software works and what are its applications Have you ever wondered how consumers’ calls can help you track your business, your employees, the customer experience With software programs, you can extract extremely important information from the audio recordings of those[...]
Although the technology-oriented means of trade and commerce have provided entrepreneurs with the ease of setting up a business, it is very difficult to keep up with the constantly changing consumer demands Most entrepreneurs with big business budgets, hire consultants to plan business strategies,[...]
Emerging innovations in cloud-based technology have provided the world with countless ways to communicate Now more commonly known as speech analytics, call mining software provide users with a number of benefits, including automated call monitoring to improve agent performance and the customer[...]
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