Companies are moving away from simple call center recording software to a more reliable solution that includes an audio mining component…. Read more
Audio mining software provides organizations with a wealth of data that can be used to make important business decisions to improve the bottom line. … Read more
The other day, we wrote an article on how to use script compliance measures to avoid publicly embarrassing mistakes for your company and your employees. This conjures up thoughts about the latest Comcast Cable debacle that has played out publicly, like a fast moving fire, through the use of social media…. Read more
Did you realize that certain phrases can be used to make customers happier with the service that they have received? There are certain phrases that simply work better with customers. It is not always known which phrases are the best to use and how one should adapt their service. This is why speech analytics¬†is necessary to your business and contact center operation. This advanced technology scans your phone calls with customers to uncover hidden business insights, and customer experience metrics, which will help you fine tune your training and coaching programs to improve agent performance and therefore improve the customer satisfaction…. Read more
Is audio mining important? We think so, and we really can’t understate the importance of knowing more about it.¬†Businesses can definitely benefit from audio mining because it enables them to manage quality control more efficiently and effectively. Read on to discover how audio mining can improve your day to day business operations.
What is Audio Mining?
Audio mining is a method that is used for the purpose of examining audio for specific instances of spoken words or phrases. Speech technology is used to identify the words or phonemes that are spoken in an audio or video file, and audio mining searches can then be used to locate specific words and phrases within the audio. These audio mining searches run at speeds that are usually extremely faster than real time, so large quantities of audio or speech can be sought in a small amount of time…. Read more