Archive for Agent Performance

Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.

Silence detection helps call center managers segment calls with too much silence and improve agent performance and CX. Learn more!

Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.

Learn everything you need to know about improving the customer experience through call center quality monitoring.

Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.

Did you know that underperformance and employee churn have a lot in common? This post explains how to keep agents happy and reduce churn in the call center.

If you’re still manually reviewing calls, here are 3 ways CallFinder’s automated call scoring solution will move your contact center and your company out of the past, and into the future.

Your call center can provide an excellent customer experience by focusing on these KPIs for improving call center efficiency.

No matter what role you play in managing a call center, CallFinder’s speech analytics software can help you improve agent coaching.