Morgan Pulitzer, Author at CallFinder - Page 46 of 47

Archive for “Morgan Pulitzer” Post

Improve the Customer Experience Your Business Delivers

Six Phrases Customers Are Happy to Hear From Entrepreneur magazine, here are six phrases that customers are happy to hear: 1 How can I help you Customers appreciate the opportunity to explain exactly what they want and need from the service experience 2 I can solve that problem These magic words[...]

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Be Mindful of These Customer Experience Statistics

Customer Experience Statistics to keep in mind throughout 2012: US consumers prefer to resolve their customers’ service issues using the telephone (90%), face to face (75%), company website or email (67%), online chat (47%), text message (22%), social networking site (22%) Source: American[...]

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Speech Analytics Expected To Surge in 2012

Speech analytics and Web chat are the contact center technologies that will experience the highest rates of growth in 2012, according to research from contact center industry analyst firm ContactBabel According to ContactBabel’s "US Contact Center Decision-Maker’s Guide 2012," speech[...]

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What is Call Tracking, Call Monitoring, Speech Analytics?

Business of all sizes can attest to the fact that there are many benefits to having access to call data Real-time Call Tracking reports provide advertisers with a wealth of precise information on incoming calls to your toll-free vanity number Typically, the reports are accessible online, and are[...]

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Three Quick Ways to Impact Business Performance

Today, businesses are under pressure to produce more, with fewer resources Striking the right balance between expenses for efficient operational tools and resources, and growing sales to support those expenses, presents a challenge for dealerships Finding ways to optimize operational efficiency in[...]

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