Morgan Pulitzer, Author at CallFinder - Page 20 of 47

Archive for “Morgan Pulitzer” Post

What To Expect With Call Recording

Every business will have callers and agents or employees who handle those incoming calls In an ideal world, every call should go over smoothly and according to company policy, but we do not live in a perfect world Instead, we require implementation of technology like call recording to determine[...]

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Is Call Recording Appropriate For Your Business?

A much pondered question from many business people is if call recording is appropriate (or even legal!) for their business On the matter of legality we can start by saying that yes call recording within a business on company owned phones is completely legal As for the appropriateness of taking such[...]

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Measuring Agent Performance Against One Another

Measuring one agent against another when it comes to how well they are handling customers on the phone is important This is how you create benchmarks and standards for quality service, and is also helpful when it comes time to conduct annual performance reviews! The reason being because this kind[...]

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How To Conduct Regular Customer Service Call Analysis

Business owners often want to know how their company is really faring out there Sometimes they may hear only the positive news and the things that people believe they want to hear To get to the bottom of things, it is sometimes necessary to do a customer service analysis There are a few things that[...]

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Making Quality Assurance A Daily Habit

No business can survive without its customers In order to keep those customers around, excellent customer service will be required Thus, quality assurance is an important aspect of the work that an office manager does One means of assuring quality is to listen in on the phone call conversations[...]

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What Business Insights May Be Gained From Call Recording

Every day thousands of businesses are buried underneath millions of phone calls from customers all across the country and indeed the world In the midst of all of those phone calls there are some gems to be discovered Though many do not at first realize it, customers who call into a business to ask[...]

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Reviewing Agent Performance For Bonus Season

Evaluating employees in  preparation for review time can be one of the most time-consuming, challenging responsibilities for managers Employees who consistently do great work deserve to have some recognition and reward for their efforts Encouraging everyone to do the best work that they possibly[...]

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The Telling Signs In The Voice Of Customer

Even though a phone call is done without the visual stimuli available, there is still a lot that can be learned through the voice of customer information The tone that one uses can say as much as the words that they choose to use Keying in on these important factors is the way to learn from what[...]

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