Archive for “Morgan Pulitzer” Post

Actionable Uses for Speech Analytics Technology

Speech analytics technology has been around since 2004, which is a pretty long time in the tech industry Many businesses put off investing in this technology for a number of reasons There's always the question of whether or not the costs will generate a good ROI In the case of speech analytics,[...]

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Good Customer Experience – Make Sure They Can Call You

If you think your company does not need a phone number for people to reach you; if you think all your customer service department requires for assisting your customers are online means, or that you don’t need real, live people to help customers with their questions or complaints,  we have one[...]

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Benefits of Implementing Speech Analytics

Many businesses have taken the first step in improving their contact center and customer relations by acquiring speech analytics software But a number of these same businesses may view the task of making speech analytics fully operational in their contact center to be something they simply do not[...]

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Monitoring Customer Experience with Speech Analytics

As the customer experience continues to become the absolute defining factor in what makes today’s companies successful, there is also the growing question of what actually constitutes an “excellent” customer experience  Although it’s always a good thing, having pleasant and attentive[...]

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Using Speech Analytics Beyond the Contact Center

The benefits of speech analytics are being widely acknowledged in today’s business world  All across the country (and even the globe), industry leaders and corporate know-hows are seeing the advantages of implementing speech analytics in their contact centers  By quickly and accurately scanning[...]

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Retaining Your Customers with Speech Analytics

For the modern consumer, a subpar customer experience isn’t simply a time to get angry - it is a time to take action  Studies show a negative experience means not only would 58% of customers not patronize that business again (with just a 20% chance of the business ever getting them back), but a[...]

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Speech Analytics Gains Recognition in Business World

Speech analytics is quickly becoming recognized as a vital part of a successful business  In a survey conducted of 500 company decision makers by Uniphore Software systems in the first quarter of 2016, the majority of those companies said they expect to increase their spending and investments in[...]

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