Quality Assurance: Leaving Nothing To Chance
Every customer matters in the operation of a business This is a fact as obvious to most businesses as any other fact imaginable There is even evidence to back up this belief The blog at salesforcecom states a fact from the White House Office Of Consumer Affairs that says this, It is 6-7 times[...]
What A Simple Call Recording Can Tell About Sales
Every day large businesses are flooded with calls from customers and potential customers These people calling in frequently want to know about the products they are considering buying They usually either have a question or a complaint about the product The company has a choice at this point to use[...]
Evaluating & Improving Customer Experience – 2014 and Beyond
Customer experience is the subjective perception, or opinion, that someone has based on any direct or indirect contact with a company This can include the service they receive over the phone, if shipments arrive in time, the packaging that the item comes in, features, the advertising to support the[...]
Customers Are Calling The Shots When It Comes to Their Experience
Last week we shared some research-based statistics on The Age of the Customer Experience, and how this relevant industry trend is affecting business process and outcomes from a financial and credibility stand-point Here is a look at the customer experience from the customer’s perspective,[...]
The Age of the Customer Experience
Here is a compilation of research-based statistics on the trending topic of the "customer experience" we’ve been writing about this important topic for about a year, and there are a lot of companies that provide technology tools to help businesses discover the process their customers go[...]
Call Mining: From Trend to Mainstay
Emerging innovations in cloud-based technology have provided the world with countless ways to communicate Now more commonly known as speech analytics, call mining software provide users with a number of benefits, including automated call monitoring to improve agent performance and the customer[...]
Why Business Intelligence Benefits Everyone
It doesn’t matter how much you think you know what is going on in your business, you don’t really know until there is evidence provided This evidence is known as business intelligence It is literally any information that you collect about the goings on in your business, and it is[...]
Who is CallFinder?
We've been writing and publishing articles, white papers, and other resources on speech analytics and our unique solution, for about one year now We thought it would be good to refresh your memory on how we work, and the benefits of working with us! Affordable Call Recording, Search and Analysis[...]
Customer Service Resolutions for 2014
This is a great article on customer service tips and approaches for 2014 Numbers 1, 10, 23 and 24 are my favorites, and are all achievable by simply monitoring current customer conversations, extracting insights, and making adjustments/improvements to your company’s approach to listening to,[...]