Archive for speech analytics

Call Center Times – Improve Operations Efficiency with Speech Analytics

published in Call Center Times, November 28, 2011 It takes time and resources to listen to call recordings and identify those that need your attention Speech-detection technology, also known as speech analytics, is the process of analyzing recorded calls for you to glean information that helps[...]

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Three Quick Ways to Impact Business Performance

Today, businesses are under pressure to produce more, with fewer resources Striking the right balance between expenses for efficient operational tools and resources, and growing sales to support those expenses, presents a challenge for dealerships Finding ways to optimize operational efficiency in[...]

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3 Ways to Impact Business Performance – Dealer Marketing Magazine

This article in the November issue of Dealer Marketing Magazine sheds light on how the combination of a memorable 800 number (like the vanity 800 number - 800-NEW-CARS), real-time tracking data, and speech-analytics will deliver a well-rounded strategy to increasing lead generation and improving[...]

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Speech-Analytics in the News – Capture the Voice of the Customer

Speech Analytics: A Valuable Tool in Capturing the Voice of the Customer October 31, 2011 By Susan J Campbell, TMCnet Contributing Editor Companies throughout multiple industries claim they capture and understand the voice of the customer However, in order to know if they really are focused on[...]

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800response Launches Speech Analytics Application

Customers Reduce Listening Time by Half with CallFinderTM BURLINGTON, VT – October 11, 2011 - 800response, the leading provider of vanity 800 numbers and web-based call tracking, announced today the launch of CallFinderTM, a unique speech-detection application that scans and analyzes call[...]

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