Archive for speech analytics

How To Review The Customer Experience With Call Tracking

Customer service is of paramount importance to all businesses When the customer base is happy, then the business thrives When the customer base is not happy, there are a lot of fires to put out One way to evaluate the customer experience is to try out call tracking Crunch The Numbers The first[...]

Read Post

Business Intelligence And Call Monitoring: How They Tie In

When examining how business intelligence and call tracking or monitoring tie in, it is important to first understand what business intelligence really is There is a great definition of this term provided by webopediacom, The term business intelligence (BI) represents the tools and systems that[...]

Read Post

Why Call Recording Makes A Difference In The Bottom Line

Recording phone calls makes a business more profitable It is really as simple as that With the amount of phone calls that a company receives in a day it is important that they capitalize on that data Call recording can make this possible by capturing the data that comes in on phone calls with[...]

Read Post

Using Contact Center Monitoring to Build Stronger Customer Communications

Who needs an answering service Your business can greatly benefit from having a strong answering service provider as part of your business platform Contact center monitoring ensures that you and your team stay in touch with your customers anytime, anywhere Our inbound call center services along[...]

Read Post

Listening To The Voice Of Customer For Demographic Purposes

Does it make sense to listen to the voice of the customers you are dealing with Of course it does The voice of customer comments can actually potentially tell you something about their demographics We know for example what an older or younger voice sounds like most of the time It doesn't stop there[...]

Read Post

Voice Of Customer: Anger Or Delight?

Listening to the voice of customers on the phone can tell a lot about their experience in dealings with your company The voice of customer is something that one can pay attention to in the recordings that they listen to Even though the customers are not physically in front of them, managers can[...]

Read Post

How To Ensure Quality Assurance On The Phone

Every customer that calls in to your business desires to receive the same top quality customer service as everyone else The only way to know that this is going to happen is to look at the phone calls that are being made This process is known as quality assurance Listening To A Phone Call There[...]

Read Post

Three Tips for Achieving Customer Experience Enhancement

The best way to handle customer experience enhancement doesn't have to be a mystery In fact, we've got three easy steps right here! Pay attention to what your customers expect from you Offering various ways for your customers to provide you with feedback is a great way to get the information[...]

Read Post

Call Recording: Why It's A Smart Process

A business with a call center is one that has the potential to collect a lot of data Call recording allows for businesses to make the conscious choice to collect the information that callers are willingly turning over to them Some have tried to twist this into being a negative thing in some way,[...]

Read Post