Archive for business intelligence

woman using CallFinder's speech analytics software

Audio Mining vs. Speech Analytics

Learn how companies use CallFinder’s speech analytics technology (aka audio mining) to find key insights and improve business performance.

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What is the Implementation Process Like at CallFinder?

Whether your goal is to gain competitive and market intelligence, ensure risk compliance, monitor agent performance, or measure the customer experience, CallFinder makes it easy to implement a speech analytics solution.

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Speech Analytics for the Marketing Manager

For many marketing managers (or VPs of marketing, Marketing Directors, etc), any insight you have into what will ultimately be a successful marketing/advertising/promotions campaign is critical There is a simple way to get your hands on those insights, and that is by having the technology in place[...]

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Customer Intelligence through Call Metrics, Recording, and Speech Analytics

As published in Speech Technology Magazine: New technology advancements make customer intelligence tools more available to everyone Customer intelligence provides a detailed understanding of the experience customers have when  interacting with a company, and supports the decisions businesses make[...]

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