What Is Speech Analytics?
Speech analytics is a type of quality monitoring solution that uses cloud-based technology to transcribe, analyze, and score your recorded customer interactions. Automated speech analytics solutions save a lot of time and money by categorizing your calls using criteria you identify and providing immediate insights about your customers and your business to help grow revenue. Automated scorecards give you an even deeper understanding of how your agents handle calls, ultimately helping you track the metrics that matter most to your business or call center, such as AHT or conversion rates. Learn how speech analytics improves CX, agent performance, and your bottom-line revenues.Explore CallFinder's Speech Analytics Solutions
Retain Your Best Customers
Choose Your KPIs
Identify the key performance indicators that matter to your customers to learn how your customers are interacting with your call agents.
Understand the VoC
Understand the voice of your customer to anticipate their needs, improve interactions, and deliver faster, more positive resolutions.
Create CX Tactics
Using speech analytics in your call center, you can provide a consistent, positive customer experience.
Execute Profitable Sales & Marketing Strategies
Know Your Competition
Quickly search your call recordings for keywords and phrases about your competition and know where you stand with customers.
Expand Your Revenue Stream
Get insights on customer behaviors and purchasing trends to know which products and services your customers would like to see.
Increase Marketing ROI
Use customer preferences to ensure brand consistency, optimize marketing campaigns, and maximize marketing spend.
Speech Analytics Benefits
CallFinder includes all of the necessary speech analytics tools needed for your call center reach established performance goals and turn your recorded calls into valuable assets. With a full suite of call center reporting software tools, CallFinder provides your business with the data to make informed, strategic business decisions that will improve agent performance and company procedures while reducing costs and enhancing the customer experience.Show Me More Speech Analytics Benefits
Engage Your Employees
Create Targeted Goals
Quickly evaluate and pinpoint areas for improvement with CallFinder's user-friendly dashboard to set actionable, realistic goals.
Track The Results
Track agent and call center performance with automated reports and scorecard data from daily customer conversations.
Empower Your Agents
Raise employee satisfaction levels, boost morale, and reduce attrition with ongoing agent coaching guided by unbiased feedback.
Reduce QA Time by 50%
CallFinder's speech analytics solution significantly lowers the time you spend on monitoring calls, giving you the ability to scale your QA processes without hiring more staff.Case Study
Exceed KPI Goals
Increase Sales by 30%
Learn how to meet team performance goals and generate sales conversions while promoting positive customer experiences using CallFinder's agent insights and sentiment analysis.Learn More
Improve CSAT Scores
Reduce AHT by 15%
CallFinder's agent scorecards help QA Managers uncover common customer issues and coach agents to quickly solve problems and move on to the next call to reduce Average Handle Times and overall cost.Learn More
Take the guesswork out of Quality Assurance & take control of Your Success
CallFinder's speech analytics solutions analyze every recorded customer interaction to help you improve the customer experience while uncovering agent knowledge gaps so you can improve the KPIs that matter most to your business. Get started with a solution demo! Simply fill out the form, and one of our speech analytics experts will reach out shortly.