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CallFinder Speech Analytics > What is Speech Analytics?
What Is Speech Analytics?
Speech analytics transforms customer conversations into actionable insights using automated technology that saves time and resources.

What Is Speech Analytics Software?
Speech analytics software automatically transcribes and analyzes customer interactions to provide immediate insights about your customers and your business to improve CX and grow revenue. Automated scorecards give you an even deeper understanding of how your agents handle calls, ultimately helping you identify and track the metrics that matter most to your business or call center. Learn how CallFinder’s speech analytics software saves time and resources while helping businesses meet revenue goals.

How Do Businesses Use Speech Analytics?
Choose Your KPIs
Identify the key performance indicators that show you how your customers are interacting with your call agents.
Understand The VoC
Understand the voice of your customer to anticipate their needs, improve interactions, and deliver faster, more positive resolutions.
Create CX Tactics
Using speech analytics in your call center, you can provide a consistent, positive customer experience.

Speech Analytics for Sales & Marketing
Know Your Competition
Quickly search your call recordings for keywords and phrases about your competition and know where you stand with customers.
Expand Your Revenue Stream
Get insights on customer behaviors and purchasing trends to know which products and services your customers would like to see.
Increase Marketing ROI
Use customer preferences to ensure brand consistency, optimize marketing campaigns, and maximize marketing spend.

Speech Analytics Benefits
CallFinder includes all of the necessary speech analytics tools needed for your call center reach established performance goals and turn your recorded calls into valuable assets. With a full suite of call center reporting software tools, CallFinder provides your business with the data to make informed, strategic business decisions that will improve agent performance and company procedures while reducing costs and enhancing the customer experience.
Take The Guesswork Out Of Quality Assurance & Take Control Of Your Success
CallFinder’s speech analytics solutions analyze every recorded customer interaction to help you improve the customer experience while uncovering agent knowledge gaps so you can improve the KPIs that matter most to your business. Get started with a solution demo! Simply fill out the form, and one of our speech analytics experts will reach out shortly.
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