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CallFinder Speech Analytics > What is Speech Analytics?
What Is Speech Analytics?
Speech analytics transforms customer conversations into actionable insights using automated technology that saves time and resources.
What Is Speech Analytics Software?
Speech analytics software automatically transcribes and analyzes customer interactions to provide immediate insights about your customers and your business to improve CX and grow revenue. Automated scorecards give you an even deeper understanding of how your agents handle calls, ultimately helping you identify and track the metrics that matter most to your business or call center. Learn how CallFinder’s speech analytics software saves time and resources while helping businesses meet revenue goals.
How Do Businesses Use Speech Analytics?
Choose Your KPIs
Identify the key performance indicators that show you how your customers are interacting with your call agents.
Understand The VoC
Understand the voice of your customer to anticipate their needs, improve interactions, and deliver faster, more positive resolutions.
Create CX Tactics
Using speech analytics in your call center, you can provide a consistent, positive customer experience.
Speech Analytics for Sales & Marketing
Know Your Competition
Quickly search your call recordings for keywords and phrases about your competition and know where you stand with customers.
Expand Your Revenue Stream
Get insights on customer behaviors and purchasing trends to know which products and services your customers would like to see.
Increase Marketing ROI
Use customer preferences to ensure brand consistency, optimize marketing campaigns, and maximize marketing spend.
Speech Analytics Benefits
CallFinder includes all of the necessary speech analytics tools needed for your call center reach established performance goals and turn your recorded calls into valuable assets. With a full suite of call center reporting software tools, CallFinder provides your business with the data to make informed, strategic business decisions that will improve agent performance and company procedures while reducing costs and enhancing the customer experience.
Video Testimonials
Mitchell Taylor
Director of Collections for Methodist Health System
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
Erin Carmona
Director of First ImpressionsEngage Your Employees with Speech Analytics
Create Targeted Goals
Track The Results
Empower Your Agents
Kohler Increases Set Rates By 50% & Exceeds Sales Goals With 800response & CallFinder
Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.
- 50% increase in set rates
- 30% increase in sales
- 30-second response time to inbound calls
Integrated Financial Technologies (IFT) Meets & Exceeds KPIs With CallFinder
CallFinder Impact
- Improved QA efficiency
- Monitored 10x the number of client-agent interactions; up from 10% to 100%
- Reduced AHT by 3 minutes
- Increased promise to pay by 6%
- Increased scope of calls included in agent performance evaluations
- Reduced time spent on QA by 50%
- Easy Access to sentiment within conversations
RoadVantage Improves Contact Center Performance With Speech Analytics From CallFinder
This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.
- Improved agent compliance on every call
- Ensured consistency for claims processes
- Identified customer pain points
Take The Guesswork Out Of Quality Assurance & Take Control Of Your Success
CallFinder’s speech analytics solutions analyze every recorded customer interaction to help you improve the customer experience while uncovering agent knowledge gaps so you can improve the KPIs that matter most to your business. Get started with a solution demo! Simply fill out the form, and one of our speech analytics experts will reach out shortly.
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