Home Speech Analytics What is Speech Analytics

CallFinder Speech Analytics

Learn everything you need to know about speech analytics, from how it works to all the benefits of leveraging a speech analytics solution and working with CallFinder.

Schedule Demo Watch Video

What Is Speech Analytics?

Speech analytics is a type of quality monitoring solution that uses cloud-based technology to transcribe, analyze, and score your recorded customer interactions. Automated speech analytics solutions save a lot of time and money by categorizing your calls using criteria you identify and providing immediate insights about your customers and your business to help grow revenue. Automated scorecards give you an even deeper understanding of how your agents handle calls, ultimately helping you track the metrics that matter most to your business or call center, such as AHT or conversion rates. Learn how speech analytics improves CX, agent performance, and your bottom-line revenues.
Explore CallFinder's Speech Analytics Solutions

Retain Your Best Customers

Choose Your KPIs
Identify the key performance indicators that matter to your customers to learn how your customers are interacting with your call agents.
Understand the VoC
Understand the voice of your customer to anticipate their needs, improve interactions, and deliver faster, more positive resolutions.
Create CX Tactics
Using speech analytics in your call center, you can provide a consistent, positive customer experience.

Execute Profitable Sales & Marketing Strategies

Know Your Competition
Quickly search your call recordings for keywords and phrases about your competition and know where you stand with customers.
Expand Your Revenue Stream
Get insights on customer behaviors and purchasing trends to know which products and services your customers would like to see.
Increase Marketing ROI
Use customer preferences to ensure brand consistency, optimize marketing campaigns, and maximize marketing spend.

Speech Analytics Benefits

CallFinder includes all of the necessary speech analytics tools needed for your call center reach established performance goals and turn your recorded calls into valuable assets. With a full suite of call center reporting software tools, CallFinder provides your business with the data to make informed, strategic business decisions that will improve agent performance and company procedures while reducing costs and enhancing the customer experience.
Show Me More Speech Analytics Benefits
call center agent using speech analytics technology

Video Testimonials

Mitchell Taylor
"Partnering with CallFinder has been probably one of the best decisions we've made in a long time."

Mitchell Taylor

Director of Collections, Methodist Health System
Jennifer Small
“I would definitely recommend CallFinder to anyone trying to manage any level of a call center.”

Jennifer Small

Lead Admission Specialist, Aware Recovery Care
Erin Carmona
"My experience with CallFinder has been an absolute pleasure. They were completely invested in our needs."

Erin Carmona

Director of First Impressions, Best Dental

Engage Your Employees

Create Targeted Goals

Quickly evaluate and pinpoint areas for improvement with CallFinder's user-friendly dashboard to set actionable, realistic goals.

Track The Results

Track agent and call center performance with automated reports and scorecard data from daily customer conversations.

Empower Your Agents

Raise employee satisfaction levels, boost morale, and reduce attrition with ongoing agent coaching guided by unbiased feedback.

Take the guesswork out of Quality Assurance & take control of Your Success

CallFinder's speech analytics solutions analyze every recorded customer interaction to help you improve the customer experience while uncovering agent knowledge gaps so you can improve the KPIs that matter most to your business. Get started with a solution demo! Simply fill out the form, and one of our speech analytics experts will reach out shortly.
  • This field is for validation purposes and should be left unchanged.