Kate R

About Us

CallFinder is a market-leading provider of cloud-based speech analytics that is powerful, affordable, and easy for small and medium size businesses to improve agent performance and customer experiences.

Our powerful solutions enable businesses to:

  • Easily record and analyze conversations to gain visibility into the voice of customers.
  • Automate quality monitoring processes.
  • Manage agent script compliance.
  • Enhance workforce training.
  • Analyze and improve business processes.
  • Uncover cost savings.
  • Discover revenue opportunities.
  • Improve customer experience.
  • Cloud-based speech analytics offers real-time analysis of customers’ needs at a dramatically lower cost for implementation, time to value, and support when compared to premise-based solutions.
  • Cloud-delivery is flexible and scalable for any business, no IT resources needed.
  • No up-front capital, licenses, costs or software.
  • Automated and dashboard reports for quick analysis.
  • Simple integration with CRM & lead management systems.

CallFinder automatically converts the spoken content of agent-customer interactions into structured data for instant categorization and analysis. CallFinder will automatically report on agent performance and customer experience while extracting vital business intelligence that reveals insights to help you reduce costs, improve agent performance, and provide the optimal customer experience. CallFinder is designed for use by non-technical and experienced users alike. Our user-interface is intuitive and easy to navigate to instantly deliver insights into what agents are saying and how customers are responding. We offer world-class support to all customers, all the time. A designated CallFinder Specialist will work with you and your team to shepherd through the discovery and implementation of CallFinder to ensure a quick time to value to meet business objectives.

With CallFinder you can:

  • Extract value from call recordings of phone conversations between their agents and customers.
  • Apply context to key performance metrics like Average Handle Times, Customer Satisfaction Scores, First Call Resolution Rates, Net Promoter Scores, and more.
  • Receive automated reports providing insight into the content and context of agent/customer conversations.

 

Who We Are

We don’t just say we have some of the best call monitoring systems. We really do offer top call recording solutions that are ideal for small, medium and large businesses. As one of the nation’s top call monitoring companies, we consider it our responsibility as well as our privilege to provide the best software for call management for businesses of all sizes in just about every conceivable industry.

While we’re proud to offer the top call monitoring systems to businesses with one or multiple locations, we consider ourselves to be more than a leading provider of the best call monitoring solutions available anywhere. We also see ourselves as your partner when you choose to work with us.

At CallFinder, we work hard to be different from our competitors, and offering the top call monitoring software is only one way we stand apart. We believe our commitment to our clients is probably the most obvious way we’re different from our competitors.

CallFinder is powered by 800response, which was founded in 1990 to provide telecommunications solutions and online marketing tools to businesses throughout the United States. We share 800response’s dedication to our clients, and we show it in everything we do.

When you decide to work with us, you’ll work with a CallFinder Speech Analytics Specialist who’ll help your team determine the goals you want to achieve with our technology. We’ll also provide personalized, one-on-one training throughout the onboarding process and help you categorize your calls for easy analysis.

We don’t just make getting started with our user-friendly, cloud-based technology easy and enjoyable. We’ll continue to provide the training and support you need for however long you use our software solutions. Even if your business grows beyond your wildest expectations, we’ll still be here to provide the call monitoring solutions you need because our software is fully scalable.

In addition to providing the best call monitoring services and being committed to our clients’ success, our systems are affordable, flexible and easy to use.

Learn More About Us:

Please contact a CallFinder Specialist at 1-800-639-1700 today to learn more about the benefits of working with CallFinder and using our SaaS speech analytics software, and schedule an online demonstration.