Stronger Foundation. Better Results.
Managed Client Services
CallFinder’s team of expert Speech Analysts sets us apart from the competition, and sets you up for success. No other provider assigns an Analyst who works with your QA team throughout the life of your investment.
Monitor and score thousands of calls with consistency and accuracy, all at the click of a button. Use the time you’ll save to focus on coaching agents, tracking upsells and KPIs, and monitoring the customer experience.
Quickly identify and react to trending issues, gain insights on key phrases and call reasons, uncover revenue opportunities, and coach agents on what’s actually happening on calls with searchable call transcriptions.
Gain value from CallFinder from day one with our easy-to-use analytics reporting. With a variety of options to send and share reports, you can customize reports to fit the needs of your entire QA team, your agents, and decision makers.
Sentiment & Emotion Analysis
Easily identify whether a call is positive, negative, or neutral. Use these insights to coach on specific topics, such as de-escalation techniques or word choices that affect a caller’s mood, to boost CX and gain quick wins.
Silence & Overtalk Detection
This unique feature helps QA managers quickly pinpoint trends and conversation nuances to uncover customer pain points, build on positive interactions, and give agents the confidence they need to make every call successful.