Archive for Speech Analytics

Get the highlights from the CU Times webinar, and learn how credit unions transform call center quality monitoring to improve MX with CallFinder.

When put on hold for too long, customers will often hang up or – even worse – go to a competitor. Fortunately, call center analytics can reduce wait times to improve CX. This post covers 3 examples of how to accomplish this.

Every speech analytics solution should include emotion and sentiment analysis – a feature that’s key to improving the customer experience. This post explores ways you can use emotion and sentiment analysis to better understand your customers and reduce churn.

Did you have a bad experience with speech analytics? We’ll explore a few reasons why and what to look for in a speech analytics solution.

Many speech analytics companies don’t fully disclose the details of their managed support services, leaving potential customers in the dark. In this post, we’ll take a closer look at what they don’t tell you about their managed client support.

This post explains how a call center speech analytics solution helps businesses improve the customer journey by providing actionable insights.

Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.

Thinking of adding voice analytics technology to your contact center next year? Here are 3 voice analytics technology best practices for 2023.