The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
Move Your Call Center Into The Future With Automated Call Scoring
If you’re still manually reviewing calls, here are 3 ways CallFinder’s automated call scoring solution will move your contact center and your company out of the past, and into the future.
Evaluating Speech Analytics Solutions: Quick Guide
Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.
Why CCaaS Speech Analytics Doesn’t Meet Expectations
Find out what you can expect from CCaaS speech analytics, and why it doesn’t match what you can expect from a true speech analytics solution.
What They Don’t Tell You About Real-Time Speech Analytics
While many companies claim that a real-time speech analytics solution is better than other solutions, they don’t tell you the whole truth.
5 KPIs for Improving Call Center Efficiency
Your call center can provide an excellent customer experience by focusing on these KPIs for improving call center efficiency.
Improve Coaching with CallFinder’s Speech Analytics Software
No matter what role you play in managing a call center, CallFinder’s speech analytics software can help you improve agent coaching.
Best Practices for Speech Analytics Technology in Call Centers
Getting optimal results from speech analytics technology in call centers requires strategy. Consider these best practices before you buy.
5 Questions to Gauge Your Need for Automated Quality Monitoring
"The modern corporate communications function is agile, multidisciplinary, and insights-driven" -Gina Dietrich, Founder & CEO of Spin Sucks In her recent post on corporate communications, Gina Dietrich provides some excellent insights of her own from The Future of the Corporate[...]