Archive for Speech Analytics

Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.

Thinking of adding voice analytics technology to your contact center next year? Here are 3 voice analytics technology best practices for 2023.

Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.

NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.

How do you choose the best voice analytics software for your business? Here are 5 things you should look for when making your decision.

Learn everything you need to know about improving the customer experience through call center quality monitoring.

If you’re still manually reviewing calls, here are 3 ways CallFinder’s automated call scoring solution will move your contact center and your company out of the past, and into the future.

Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.

Find out what you can expect from CCaaS speech analytics, and why it doesn’t match what you can expect from a true speech analytics solution.