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How Call Center Analytics Helps Reduce Wait Times

When put on hold for too long, customers will often hang up or – even worse – go to a competitor. Fortunately, call center analytics can reduce wait times to improve CX. This post covers 3 examples of how to accomplish this.

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5 Tips for a Seamless Speech Analytics Integration

With all the fuss about ChatGPT and the rise of artificial intelligence, speech analytics has received a lot more attention as an "AI-fueled" solution It's true that speech analytics software is a powerful tool to help businesses understand their customers and improve operations But many people[...]

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