NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
5 Use Cases for Automated Call Transcripts
Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.
Evaluating Speech Analytics Solutions: Quick Guide
Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.
Improve Coaching with CallFinder’s Speech Analytics Software
No matter what role you play in managing a call center, CallFinder’s speech analytics software can help you improve agent coaching.
AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
CallFinder View vs. Acuity: Which Solution is Right for You?
Are you ready to choose an Automated Quality Monitoring (AQM) solution, but you're not sure which one is right for you We're here to help with a closer look at CallFinder's solutions We offer two cloud-based solutions designed to meet your company's analytics needs and budget requirements[...]
Call Center Technology Trends that Encourage Empathy in a Post-COVID World
While you may be sick of hearing about the "new normal," the undeniable truth is that COVID-19 has changed the customer experience forever Consumers have inevitably expanded their online presence, and their digital behaviors continue to shift as customers switch to brands offering more[...]
What is Overtalk And Why Your Agents Should Avoid It
What is overtalk and why should you care? This post explains why agents talk over customers, how it impacts CX, and how to resolve it.