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CallFinder View vs. Acuity: Which Solution is Right for You?

Are you ready to choose an Automated Quality Monitoring (AQM) solution, but you're not sure which one is right for you We're here to help with a closer look at CallFinder's solutions We offer two cloud-based solutions designed to meet your company's analytics needs and budget requirements[...]

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angry customer yelling on phone to answer the question what is overtalk

What is Overtalk And Why Your Agents Should Avoid It

What is Overtalk and Why Should You Care Overtalk during agent-customer conversations happens a lot more often than you might think What is overtalk Put simply, an overtalk event happens when both parties speak at the same time While overtalk is an inevitable, and often natural, part of any[...]

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