Morgan Pulitzer, Author at CallFinder - Page 7 of 47

Archive for “Morgan Pulitzer” Post

How Contact Centers Achieve Customer Experience Goals

While wishing to improve your company’s customer experience levels is an admirable-and necessary-goal, it’s not enough  To achieve customer experience goals, you need to know what kind of experience it is you wish to provide your customers, and the best way to accomplish this is by[...]

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18 Reasons to Adopt Speech Analytics Technology in 2018

According to Call Center Week's most recent research report, CCW Winter Executive Report: Contact Center Priorities for 2018, the customer experience and impact of agent performance on the customer experience is being looked at by companies worldwide as an important factor in successful[...]

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Speech Analytics: Impacting the Financial Industry

The financial industry is one of the largest business fields in the world  But traditional financial institutions are lately finding themselves vying not only with each other, but with the rising presence of online businesses, such as e-banks, as well  Therefore, they need to make changes[...]

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Automated Call Scoring: Focus On Customer Experience

In days past, businesses operated with a market-centric strategy, meaning their focus was primarily on their products and how best to sell them to the public But times have changed, and businesses now understand that in order to be successful, they must instead be customer-centric Customers[...]

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Improve Call Center Efficiency With Speech Analytics

With a phone call remaining the preferred way for most people to reach out to a business, many companies find themselves with a conundrum:  How to provide a top quality experience to all of their customers while maintaining a high level of efficiency  It is possible to improve call center[...]

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