What They Don’t Tell You About Real-Time Speech Analytics
Implementing speech analytics technology into your daily operations or contact center provides enormous value to your business You can use existing call recordings to gain a wealth of valuable insights While many companies want you to believe that a real-time speech analytics solution is somehow[...]
6 Ways Call Sentiment Analysis Can Help Your Crisis Center
Are you looking for ways to increase admissions at your crisis center Maybe you want to reduce call handling times, or you need to monitor agents for script compliance Or, you want an in-depth knowledge of the type of experience your clients get from agents You can do all of this and more with call[...]
Improve Coaching with CallFinder’s Speech Analytics Software
Are you a call center manager looking for ways to improve efficiency, boost revenue, or meet your KPIs Or a call center coach who wants to improve your agent coaching strategies No matter what role you play in managing a call center, CallFinder's speech analytics software can help you improve[...]
Call Center Scorecard Use Cases & Quick Wins
As speech analytics technology continues to make its way into more call centers, automated scorecards are now the standard tool for agent training programs But a call center scorecard can reveal much more than how your agents perform on any given day When used correctly, scorecards can uncover[...]
Best Practices for Speech Analytics Technology in Call Centers
Any organization can greatly benefit from using speech analytics in the call center However, simply purchasing and using this technology without a strategy will not provide the desired outcomes Instead, the speech analytics solution needs to be thoughtfully implemented as part of a larger strategic[...]
5 Questions to Gauge Your Need for Automated Quality Monitoring
"The modern corporate communications function is agile, multidisciplinary, and insights-driven" -Gina Dietrich, Founder & CEO of Spin Sucks In her recent post on corporate communications, Gina Dietrich provides some excellent insights of her own from The Future of the Corporate[...]
CallFinder is Moving to Support New Growth
CallFinder is very pleased to announce that on March 1st, 2022, we are moving to a new location! While we are still located in South Burlington, Vermont, we're expanding to a larger space to better serve our growing customer base You can find our new offices at the following address:[...]
What Is Customer Lifetime Value?
Customer experience (CX) is considered the key differentiator between one organization and another Providing the best possible experience to your customers gives you a competitive advantage over the rest of the market, regardless of your industry That said, no CX strategy is complete without[...]
New: Emotion Detection & Scorecard Enhancements from CallFinder
More Visibility + More Coaching = More Revenue CallFinder is excited to announce that our fully loaded sentiment dashboard now includes Emotion Detection! Plus, we've added time-saving enhancements for seamless visibility into agent performance and customer satisfaction levels Now with quicker[...]