What Most Speech Analytics Companies Don’t Tell You About Their Managed Support
Many speech analytics companies don’t fully disclose the details of their managed support services, leaving potential customers in the dark. In this post, we’ll take a closer look at what they don’t tell you about their managed client support.
How Call Center Speech Analytics Improves The Customer Journey
This post explains how a call center speech analytics solution helps businesses improve the customer journey by providing actionable insights.
How to Use Silence Detection in the Call Center
Silence detection helps call center managers segment calls with too much silence and improve agent performance and CX. Learn more!
How Sentiment and Emotion Analysis Increases Collections Payments
Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.
NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
The Value of Call Center Training
Quality call center training can make the difference between a positive and negative emotional connection when customers interact with your brand. Learn more in this post.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
How to Solve Underperformance and Employee Churn
Did you know that underperformance and employee churn have a lot in common? This post explains how to keep agents happy and reduce churn in the call center.
Evaluating Speech Analytics Solutions: Quick Guide
Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.