Archive for “Ashley Watson” Post

Many speech analytics companies don’t fully disclose the details of their managed support services, leaving potential customers in the dark. In this post, we’ll take a closer look at what they don’t tell you about their managed client support.

This post explains how a call center speech analytics solution helps businesses improve the customer journey by providing actionable insights.

Silence detection helps call center managers segment calls with too much silence and improve agent performance and CX. Learn more!

Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.

NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.

Quality call center training can make the difference between a positive and negative emotional connection when customers interact with your brand. Learn more in this post.

Learn everything you need to know about improving the customer experience through call center quality monitoring.

Did you know that underperformance and employee churn have a lot in common? This post explains how to keep agents happy and reduce churn in the call center.

Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.