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CallFinder Blog

Insights

Laura Noonan Announced President of 800response and Chief Operating Officer of the CallFinder Division

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CallFinder Unveils Targeted Microlearning Video Training for Contact Center Teams through Collaboration with BenchmarkPortal

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AI and the Future of Call Centers

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Coach Smart, Not Just Fast: The Hidden Costs of Real-time Analytics

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Press Release: CallFinder Receives CMP Badge

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Modernizing the Call Center Part 1: How Automated Transcripts Transform Customer Interactions

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Balancing the Scales: How To Use Sentiment Analysis to Boost Both CX and Employee Satisfaction

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9 Reasons You Need Sentiment Analysis in Your Call Center in 2025

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6 Hidden Costs of Not Using Voice Sentiment Analysis in Your Call Center

Insights

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Why CCaaS Platforms Fall Short on Speech Analytics (And Why You Need an Expert)

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The AI Email Onslaught: When Artificial Becomes Detrimental

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Why Your Call Center Needs Conversation Intelligence with Sentiment Analysis

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