Resources Case Studies National Tubs Company Uses CallFinder to Improve Agent Training & CX

Case Studies

April 27, 2017 by Morgan Pulitzer - Last Updated: October 20, 2020

National Tubs Company Uses CallFinder to Improve Agent Training & CX

CallFinder Helps Drive Training Initiatives and Improve the Client Experience

Client Profile:

This company has 30 agents who field over 3,000 inbound calls each month. Prior to implementing a speech analytics solution, there was one employee who manually monitored agents’ calls for one hour each day. Learn how CallFinder helped The Confirmation Manager, who oversees the company’s call center, automate the process for measuring agent performance against the company’s goals. Read more…

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Results:

“We view CallFinder an additional money-making tool. The knowledge we gain from analyzing our calls is helping to make us better at what we do – improving people’s lives.”