How Call Center Speech Analytics Improves The Customer Journey
This post explains how a call center speech analytics solution helps businesses improve the customer journey by providing actionable insights.
3 Reasons You Need a Call Center Monitoring Plan in 2023
Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.
How Sentiment and Emotion Analysis Increases Collections Payments
Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.
NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
How to Solve Underperformance and Employee Churn
Did you know that underperformance and employee churn have a lot in common? This post explains how to keep agents happy and reduce churn in the call center.
Call Center Performance Evaluations: 3 Tips for Success
Call center performance evaluations must go beyond simply listening to calls. These 3 tips will help your agents achieve success on any call.
Why CCaaS Speech Analytics Doesn’t Meet Expectations
Find out what you can expect from CCaaS speech analytics, and why it doesn’t match what you can expect from a true speech analytics solution.
5 KPIs for Improving Call Center Efficiency
Your call center can provide an excellent customer experience by focusing on these KPIs for improving call center efficiency.