Archive for Call Center Optimization

This post explains how a call center speech analytics solution helps businesses improve the customer journey by providing actionable insights.

Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.

Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.

NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.

Learn everything you need to know about improving the customer experience through call center quality monitoring.

Did you know that underperformance and employee churn have a lot in common? This post explains how to keep agents happy and reduce churn in the call center.

Call center performance evaluations must go beyond simply listening to calls. These 3 tips will help your agents achieve success on any call.

Find out what you can expect from CCaaS speech analytics, and why it doesn’t match what you can expect from a true speech analytics solution.

Your call center can provide an excellent customer experience by focusing on these KPIs for improving call center efficiency.