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How to Solve Underperformance and Employee Churn

Did you know that underperformance and employee churn have a lot in common? This post explains how to improve performance, keep agents happy, and reduce churn in the call center using automated call quality monitoring.

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5 Questions to Gauge Your Need for Automated Quality Monitoring

"The modern corporate communications function is agile, multidisciplinary, and insights-driven" -Gina Dietrich, Founder & CEO of Spin Sucks In her recent post on corporate communications, Gina Dietrich provides some excellent insights of her own from The Future of the Corporate[...]

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