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CallFinder Blog

Insights

AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad

Insights

New: Emotion Detection & Scorecard Enhancements from CallFinder

Insights

How to Impact Revenue in 2022 with Speech Analytics Software

Insights

5 Must-Have Skills for Customer Service Managers

Insights

5 Ways to Use Speech Analytics Beyond the Contact Center

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10 FAQs About Sentiment Analysis

Insights

CallFinder View vs. Acuity: Which Solution is Right for You?

Insights

Call Center Technology Trends that Encourage Empathy in a Post-COVID World

Insights

How to Get More Students Enrolled Without Hiring More Staff

Insights

man on phone with customer service in his kitchen

3 Reasons End-of-Call Surveys Won’t Help You or Your Agents

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7 CX Mistakes You’re Making Right Now

Insights

3 Customer Experience Basics You Should be Reviewing Constantly

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