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CallFinder Blog

Insights

5 Must-Have Skills for Customer Service Managers

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CallFinder View vs. Acuity: Which Solution is Right for You?

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Call Center Technology Trends that Encourage Empathy in a Post-COVID World

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How to Get More Students Enrolled Without Hiring More Staff

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man on phone with customer service in his kitchen

3 Reasons End-of-Call Surveys Won’t Help You or Your Agents

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7 CX Mistakes You’re Making Right Now

Insights

Common Uses of Speech Analytics for Insurance Companies

Insights

Hidden Costs of Manual Call Monitoring

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How to Identify Reasons Behind Customer Churn

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Why Your Data Collection Strategy Is Holding You Back From Getting Results

Insights

Which KPIs Should Your Contact Center Track in 2021?

Insights

Risk Management and Compliance with Speech Analytics

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