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CallFinder View vs. Acuity: Which Solution is Right for You?

August 02, 2021 by Morgan Pulitzer

woman looking at CallFinder's dashboard on a laptop
Are you ready to choose an Automated Quality Monitoring (AQM) solution, but you’re not sure which one is right for you? We’re here to help with a closer look at CallFinder’s solutions. We offer two cloud-based solutions designed to meet your company’s analytics needs and budget requirements.

Each solution monitors your customer engagements with advanced, user-friendly technology designed to help you enhance the customer experience and improve performance in your contact center. Both solutions take the pain out of managing quality assurance, allowing you to focus on building customer relationships that result in growth. Here’s a comparison of CallFinder View and CallFinder Acuity.

Getting Started with CallFinder View

overview of CallFinder's dashboard on a laptopCallFinder View is the perfect option for businesses interested in automating their quality monitoring processes for the first time. With its user-friendly dashboard that you can access from any device, CallFinder View has everything you need to improve Key Performance Indicators (KPIs) and make smart business decisions, all on one screen.

Plus, getting started with CallFinder is easy and efficient. There’s no need to add to your tech stack or hire more IT staff. Our friendly Client Services team will walk you through implementation and provide technical assistance. And CallFinder View includes an unlimited number of users, 24/7 access to all of your call data, and free 90-day call storage. That means anyone on your team can access CallFinder’s insights at any time.

Cultivate High-Performing Agents with View

Improving agent performance has a direct impact on the customer experience, and an upward impact on company revenues. And it all starts with coaching. With CallFinder View, you can easily identify customer pain points, perform root cause analysis, and identify agent coaching opportunities.

Here’s a breakdown of how to use CallFinder View’s key features to identify agent knowledge gaps and improve coaching strategies.

  1. Call Transcriptions: Search 100% of your customer interactions for key phrases important to your business
  2. Silence and Overtalk Detection: Assess your agents’ soft skills and identify coaching opportunities
  3. Sentiment & Emotion Analysis: Reveal CX Insights to understand the context of every customer interaction

Request a Demo to Learn More

If you want an AQM solution designed to give you quick access to call data and performance insights, CallFinder View is an excellent option. Find out if View is right for your business. Schedule a quick demo with one of our Speech Analysts today.

Request My Demo


CallFinder Acuity

If you’re looking for something a little more robust, CallFinder Acuity may be a better fit. CallFinder Acuity gives you all the features of CallFinder View, plus automated scorecards for both teams and individual agents. In addition, you can create custom reports with in-depth analytics on any aspect of call quality – delivered right to your inbox or CRM system.

CallFinder's automated monitoring dashboard displaying agent team statsThese advanced tools let you delve even deeper into agent performance to pinpoint specific strengths and weaknesses. But CallFinder Acuity uncovers more than agent performance trends. Acuity unlocks the true Voice of the Customer so that you can have a positive impact on CX and ultimately your bottom line.

Acuity also includes a dedicated CallFinder Analyst who becomes an extension of your QA team, providing 1-on-1 product training and ongoing support. Your analyst will work with you to define your goals, and set the criteria necessary to gain value right from the start.

See CallFinder Acuity in Action

If you’re ready to get started, schedule a demo to see CallFinder Acuity in Action.

CallFinder Acuity Demo


Need to Upgrade? No Problem

What if you start out with View, and then decide you want to upgrade to Acuity? Not a problem! Upgrading to Acuity is easy. Because we’re already processing your recorded calls, you and your CallFinder Analyst can start creating scorecards as soon as you upgrade. Simply let us know when you’re ready to upgrade, and start using all of Acuity’s advanced features in no time!

Get in Touch with an Expert

Still not sure about taking the next step? We get it. It’s a big decision. That’s why we offer product demos, custom quotes, and a no-risk trial of CallFinder so that you can see how it works first-hand. Schedule a 15-minute consultation with a CallFinder Analyst to discuss which solution is right for you.

Contact a CallFinder Analyst

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