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Strategic Partners
Automated Quality Management
The CallFinder Advantage
See CallFinder In Action With Your Call Data
There’s no risk, and no long-term commitment to trial CallFinder. Complete the information here, talk to us about your business, and sit back and gain Conversational insights within agent-customer interactions, 100% automatic visibility into agent performance, call transcriptions with sentiment analytics and more!
Save Time & Money With Automated Quality Monitoring Tools
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment, silence, and overtalk detection.
Drastically Improve QA Process
Our easy-to-use solution helps businesses with both contact-center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
Custom Solutions To Fit Your Contact Center Needs
CallFinder offers usage-based scalable solutions designed to meet your companies’ quality management needs and budget requirements. Optimize quality monitoring with CallFinder’s automated scorecards, call transcription, sentiment analysis, and more.
Custom AQM Solution
Automated Agent Scorecards
Searchable Call Transcriptions
Sentiment & Emotion Analysis
Silence & Overtalk Detection
Real-Time Customized Reports
Managed Client Services
Affordable SaaS Solution
No CapEx Necessary
Scalable to Business Needs
Flexible Usage-based Pricing
No Per-Seat Fees
Unlimited Account Users
CallFinder Speech Analytics
Why Choose CallFinder
Managed Services
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Affordable
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Automated
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Call Transcription
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Sentiment Analysis
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Custom Reports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.