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CallFinder Speech Analytics > CallFinder Solution Overview > CallFinder View
Gain AI-Driven Insights Into Agent Performance With CallFinder View
Cultivate high-performing agent teams and see an upward impact on company revenues through in-depth conversation analytics and insights.
The CallFinder Difference
We built CallFinder to help businesses transform their customer operations using conversational insights to enhance the customer experience and drive revenue growth across the entire business, not just the contact center.
Increase Revenue Generated By The Contact Center Team
Our clients report a 30% increase in revenue simply by using CallFinder View’s suite of AI-fueled interaction analytics to uncover agent knowledge gaps. Searchable call transcriptions and our user-friendly dashboard with sentiment analysis and silence and overtalk insights provide everything you need to coach and retrain your agents to deliver a better customer experience.
Reduce Average Handle Times & Abandon Rates
With CallFinder’s silence and overtalk detection, you get a clearer view of the contexts and meanings of customer interactions. Insights will quickly identify whether an agent simply needs help with basic skills, or if more nuanced training is needed to improve soft skills.Detecting silence and overtalk during conversations will ultimately reduce AHT and abandon rates through identifying customer pain points, agent shortcomings, positive reactions, and coaching opportunities. CallFinder’s Insights ensures that your agents support customers in the best way possible while improving KPI’s.
Transform CX By Monitoring 100% Of Your Interactions
At CallFinder, we know first-hand that elevating the customer experience reduces churn and increases revenue. We also know that the experience you give to your customers affects how customers feel about your company and your brand, and why it’s so critical to your success as a business. That’s why we developed CallFinder View with automated tools and features that make it easy for businesses to put the customer experience first. Watch our video to learn how to transform and elevate CX with CallFinder.
Find Agent Knowledge Gaps And Coach Agents For Success
Improving agent performance has a direct impact on how your customers experience your business, and it drives new revenue. CallFinder View’s features give you a quick bird’s-eye view into the performance of your agents, and where you can coach for success.
Automated Call Transcriptions
Quick Access To Agent Insights
Hassle-Free Integration
Automate & Scale Your Quality Assurance Process To 100%
Manually monitoring agent interactions is painstakingly slow, expensive, and cannot provide a statistically valid view into your agent-customer interactions. Take your Quality Assurance process from 2% to 100% instantly with 100% visibility into every interaction with CallFinder View. Schedule a demo today!
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