Transform Your QA From Random Sampling To Actionable Insights

CallFinder gives you the tools to unlock valuable data from every customer interaction to accelerate growth and promote change throughout your entire business.

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The CallFinder Solution

CallFinder’s cloud-based, speech analytics solution provides automated quality assurance for customer engagements in your contact center or business. We take the best of leading speech analytics technologies to deliver the only available solution that optimizes performance, functionality, and accuracy without compromising user experience. CallFinder’s scalable design gives you the flexibility to pay only for what you need as your revenue goals and budget requirements change. CallFinder transforms your QA so that you can focus on transforming the customer experience.

Video Testimonials

Mitchell reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.
Mitchell Taylor
Director of Collections for Methodist Health System
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Jennifer explains how CallFinder helped her team increase admissions by giving Managers more time to spend on coaching agents to handle calls with empathy and compassion. Learn why they chose CallFinder to revolutionize the way they supervise employees.
Jennifer Small
Lead Admission Specialist at Aware Recovery Care
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Erin Carmona talks about how CallFinder’s solution significantly reduced the time it took to review patient calls and provide their Dental clients with timely call data and actionable insights to improve the patient experience.
Erin Carmona
Director of First Impressions
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CallFinder Key Features

Automated Agent Scorecards

CallFinder’s automated scorecards offer an accurate, unbiased approach to evaluating agent performance – whether it’s an individual agent, agent team, or specific calls. Scorecards provide actionable insights and consistency in the feedback you provide to your contact center agents. CallFinder is the only usage-based speech analytics solution to provide one-on-one training from a human being who will guide you through the scorecard setup phase and provide ongoing support and advice.

Customer & Agent Insights

CallFinder’s agent insights includes automated transcripts for 100% of your customer interactions, along with sentiment analysis and silence detection – all directly within CallFinder’s user-friendly dashboard. Quickly uncover trends and outliers in your searchable transcriptions to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance. Best of all, we get you up and running in weeks, not months like most solutions.

Take The Guesswork Out Of Quality Assurance & Take Control Of Your Success

CallFinder’s solutions analyze every recorded customer interaction to provide a nuanced understanding of your customers while uncovering agent knowledge gaps so you can improve the KPIs that matter most to your business. Our automated scorecard solution comes with an experienced Speech Analyst who works with you to set goals and create strategies to ensure that you get your desired outcomes. Get started with a custom quote.

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