Search Agent Calls In Seconds With CallFinder's Speech To Text Transcription

  • Gain 100% visibility into agent-customer interactions automatically
  • View and search transcriptions for 100% of your customer interactions
  • Access expert ongoing client support with your assigned CallFinder Analyst
  • Flexible solutions and usage-based pricing to fit your budget
  • Software as a Service (SaaS) solution for SMBs & Contact Centers

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CallFinder View

CallFinder View allows you to view every agent-customer transaction with our easy-to-use searchable call transcriptions. With CallFinder’s unique sentiment and emotion analysis feature, you can quickly identify areas in which your agents can improve, including compliance and CX.

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CallFinder Acuity

CallFinder Acuity is our full-solutions suite providing agent monitoring through call transcripts, automated agent scorecards, and custom reports. CallFinder Acuity integrates with your existing contact center solutions provider. Get 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions.

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Product Comparison

Features CallFinder View CallFinder Acuity
Speech Analytics ✔ ✔
Speech-to-Text Transcription ✔ ✔
Transcription Search ✔ ✔
Transcription Dashboard ✔ ✔
Automated Call Scorecards — ✔
Automated Team Scorecards — ✔
Automated Agent Scorecards — ✔
Sentiment Analysis ✔ ✔
Emotion Detection ✔ ✔
Silence Detection ✔ ✔
Overtalk Detection ✔ ✔
Multi-Language Support ✔ ✔
Analytics Dashboard ✔ ✔
Custom Reports ✔ ✔
Search Statistics — ✔
Filtering ✔ ✔
Tagging — ✔
CRM Integrations ✔ ✔
Contact Center Software Integrations ✔ ✔
Managed Client Services* — ✔
Unlimited Account Users ✔ ✔
Data Exports ✔ ✔
Features CallFinder View CallFinder Acuity

Testimonials From Our Clients

“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”
Cheryl Beams
Service Manager, Verve, a Credit Union
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“CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.”
Henry Antonov
Senior Quality Assurance Specialist, 4Front Credit Union
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Transform Your QA to Improve Your Bottom Line

0%
Reduction in AHT
0%
Increase in Revenue
0%
Reduction in Agent Churn
0%
Reduction in QA Time
0%
Customer Needs Visibility

Schedule a Demo 

See how CallFinder can transform your QA. Book your custom demo today.

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Privacy Policy*