CallFinder

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Search Agent calls in seconds with CallFinder's Speech to text transcription

  • Gain 100% visibility into agent-customer interactions automatically
  • View and search transcriptions for 100% of your customer interactions
  • Access expert ongoing client support with your assigned CallFinder Analyst
  • Flexible solutions and usage-based pricing to fit your budget
  • Software as a Service (SaaS) solution for SMBs & Contact Centers

CallFinder View

CallFinder View allows you to view every agent-customer transaction with our easy-to-use searchable call transcriptions. With CallFinder’s unique sentiment and emotion analysis feature, you can quickly identify areas in which your agents can improve, including compliance and CX.

CallFinder Acuity

CallFinder Acuity is our full-solutions suite providing agent monitoring through call transcripts, automated agent scorecards, and custom reports. CallFinder Acuity integrates with your existing contact center solutions provider. Get 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions.

Product Comparison

FeaturesCallFinder ViewCallFinder Acuity
Speech Analytics
Speech-to-Text Transcription
Transcription Search
Transcription Dashboard
Automated Call Scorecards
Automated Team Scorecards
Automated Agent Scorecards
Sentiment Analysis
Emotion Detection
Silence Detection
Overtalk Detection
Multi-Language Support
Analytics Dashboard
Custom Reports
Search Statistics
Filtering
Tagging
CRM Integrations
Contact Center Software Integrations
Managed Client Services*
Unlimited Account Users
Data Exports
FeaturesCallFinder ViewCallFinder Acuity

*Fees apply for CallFinder View.