Achieve 100% Compliance During Collections Calls – It IS Possible!
The estimated success rate for collections agencies is under 40%. In addition to this low debt recovery rate, there are many challenges facing the collections industry that can be resolved using an automated compliance and quality monitoring solution.
This white paper addresses how collections agencies are turning to speech analytics technology to:
- Gain visibility into 100% of agent/debtor conversations.
- Immediately identify non-compliant agents.
- Re-train agents for 100% compliance.
- Provide positive interactions for consumers AND recover revenue for your clients.
