Explore our knowledge base of materials and learn how to use our speech analytics solution to gather critical business intelligence, monitor customer experience, improve agent training, work more effectively, lower costs, and increase revenue.
Contact centers often find themselves under pressure to go from cost center to “profit center," and to do more than ever before At the same time, we’re seeing that contact centers continue to be the focal point of a business and, therefore, the customer experience But understanding[...]
The New Best Practice in Quality Assurance This webcast was originally presented during a roundtable session with CRMXchange Learn more about the challenges of traditional quality assurance monitoring, and the advancements in today’s technology to include automated speech analytics[...]
Every interaction your customers have with your business should involve knowledgeable employees, excellent service, and a superior customer experience You may be asking how do you monitor all of your customer-facing phone calls for quality assurance, script compliance, and training[...]
Business owners and managers are realizing that traditional call recording cannot provide easy access to the insights gained from the daily conversations between employees and customers This whitepaper explains how companies are accessing in-depth business intelligence contained within[...]
Improving the customer experience, extracting business insights, and identifying cost savings opportunities are all benefits of using speech analytics technology in your business or contact center Recording and processing your calls with CallFinder speech analytics will help your business[...]
Call recording and speech analytics will help your business gain and maintain an edge by delving deeper into the key challenges faced by agents and customer-facing employees Learn how advanced speech analytics technology will help you address the seven common challenges all businesses[...]
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