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CallFinder Resource Library

Explore our knowledge base of materials and learn how to use our speech analytics solution to gather critical business intelligence, monitor customer experience, improve agent training, work more effectively, lower costs, and increase revenue.

CallFinder Product Overview

CallFinder offers two usage-based, scalable solutions designed to meet your company’s quality management needs and budget requirements. Learn how to transform your QA processes and get a 360-degree view into your agent performance – download our Product Overview now!

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Harnessing the Power of Automation: Strategies for Reducing Cost in the Contact Center

In the wake of the COVID-19 lockdown in 2020, businesses looking to recoup lost revenue realized that the customer experience was more important than ever. This pushed companies to find cost-effective ways to deliver better customer experiences and ensure customer loyalty. This white paper demonstrates how an automated, cloud-based QA solution is essential to improving CX while reducing cost in the contact center.

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