White Paper: Monitor Work From Home Agents

Customer experience is the main differentiator between you and your competitors. This white paper demonstrates how an automated quality monitoring solution is essential to ensuring customer loyalty, while reducing cost in the contact center.

  • 50% Increase in Conversions
  • 30% Boost in Revenue
  • 15% More Customer Commitments
  • 15% Reduction in Average Handle Time

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Our Partners

Addressing the Challenges of Work From Home Jobs

Remote Call Center Agent Monitoring

As companies are asking employees to work from home during the Coronavirus pandemic, managers and employees alike are looking for resources to address the challenges of remote call center jobs. This creates a particular urgency for QA Managers, who may be required to manage remote agents for the first time.

This white paper from CallFinder was created to help you with this transition. Learn how to automate the quality monitoring process and leverage your call recordings to monitor WFH agents and create better business strategies. If your company records agent conversations, we can help you transition to a virtual workspace.

Download our white paper to learn why work at home jobs are the new normal how to apply remote quality monitoring strategies to your company’s unique needs.

Automated Features Tailored to Your Needs

What's Included

Automated Agent Scorecards

Searchable Call Transcriptions

Sentiment Analysis

Real-Time Custom Reports

Managed Client Services

Affordable SaaS Technology

No Hardware Required

Contact Center Integrations

Direct CRM Data Feeds

Unlimited Account Users

CallFinder Speech Analytics

Why Choose CallFinder

Managed Services

Expert Advice & Ongoing Support
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.

Affordable Pricing

Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.

Automated Scorecards

Agent & Team Scorecards
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.

Call Transcription

Turn Call Recordings Into a Valuable Resource
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.

Sentiment Analysis

Easily Identify Common Pain Points
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.

Custom Reports

Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.