Automated Quality Monitoring Solution
The Best BPO Call Center Services
CallFinder specializes in call center quality assurance solutions to help contact centers and BPOs create a truly customer-centric environment. We give you the tools to improve agent performance, customer satisfaction, compliance, and much more.
Advanced Speech Analytics Technology
We take the best of leading speech analytics technologies to deliver the only available platform that optimizes contact center performance, functionality, and user experience without compromising customer interactions analytics.
Our Customer-Centric Approach
CallFinder is the only truly affordable call center quality assurance solution that includes a dedicated Analyst to provide one-on-one training, and will guide you and your team from set-up through deployment, and beyond.
Powerful. Affordable. Easy.
Why Choose CallFinder
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.