Harnessing the Power of Automation: Strategies for Reducing Cost in the Contact Center

Customer experience is the main differentiator between you and your competitors. This white paper demonstrates how an automated quality monitoring solution is essential to ensuring customer loyalty, while reducing cost in the contact center.

  • 50% Increase in Conversions
  • 30% Boost in Revenue
  • 15% More Customer Commitments
  • 15% Reduction in Average Handle Time

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Our Partners

Automated Quality Monitoring Solution

Why CallFinder?

The Best BPO Call Center Services

CallFinder specializes in call center quality assurance solutions to help contact centers and BPOs create a truly customer-centric environment. We give you the tools to improve agent performance, customer satisfaction, compliance, and much more.

Advanced Speech Analytics Technology

We take the best of leading speech analytics technologies to deliver the only available platform that optimizes contact center performance, functionality, and user experience without compromising customer interactions analytics.

Our Customer-Centric Approach

CallFinder is the only truly affordable call center quality assurance solution that includes a dedicated Analyst to provide one-on-one training, and will guide you and your team from set-up through deployment, and beyond.

Automated Features Tailored to Your Needs

What's Included

Automated Agent Scorecards

Searchable Call Transcriptions

Sentiment Analysis

Real-Time Custom Reports

Managed Client Services

Real-Time Custom Reports

No Hardware Required

Contact Center Integrations

Direct CRM Data Feeds

Unlimited Account Users

Powerful. Affordable. Easy.

Why Choose CallFinder

Managed Services

Expert Advice & Ongoing Support
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.

Affordable Pricing

Flexible, Usage-Based Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.

Automated Scoring

Agent & Team Scorecards
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.

Call Transcription

Turn Call Recordings Into a Valuable Resource
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.

Sentiment Analysis

Easily Identify Common Pain Points
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.

Custom Reports

Customized Reports & Data Exports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.